Team Lead, AR & Collections (Hiring Immediately)

Hands-on AR & Collections Team Lead needed for a global consumer services company in Woodland Hills, CA. Lead staff on AR / refund processes, provide training, manage assignments, and ensure timely reporting while driving accuracy and service excellence.

This Jobot Job is hosted by : Ray Madden

Are you a fit? Easy Apply now by clicking the Apply button and sending us your resume.

Salary : $70,000 - $85,000 per year

A bit about us :

We are a global consumer services company supporting high-volume transactions and complex reporting needs. Our teams ensure financial accuracy, customer satisfaction, and strong operational support across international markets.

Why join us?

Lead a dynamic team in a global consumer services company.

Hands-on role with multi-entity AR operations and chargeback resolution.

Opportunity for professional growth in a fast-paced, customer-focused environment.

Job Details

Overview

A global consumer services company is seeking an Accounting Operations Team Lead to oversee staff handling balance due and refund processes. This is a hands-on supervisory role that combines staff training, assignment management, process improvement, and detailed reporting. The Team Lead will coach and cross-train a small team, ensure deadlines are met, and work closely with management to enhance accuracy, efficiency, and customer satisfaction.

Key Responsibilities

Supervise and coach staff; establish training timelines, deliver one-on-one guidance, and conduct refresher sessions to close skill gaps.

Monitor and distribute daily / weekly assignments, ensuring quotas are met and aged items are resolved promptly.

Analyze and report on assignment volumes, error trends, and staff development progress to management.

Review and update procedures, ensuring accuracy and compliance while identifying process improvements.

Collaborate across departments (Customer Service, Reservations, Sales, etc.) to resolve account and booking-related issues in a timely manner.

Handle ad hoc projects related to refunds and receivables, including research and reconciliation of complex cases.

Maintain detailed documentation, reporting, and communication to support transparency and continuous improvement.

Requirements

34 years experience in accounting, AR / AP, or operations in a corporate / professional setting.

Proven ability to supervise, train, and coach staff.

Strong customer service orientation, with excellent phone and email communication skills.

Intermediate Excel skills (formulas, pivot tables) and comfort with large data sets.

Strong problem-solving skills and ability to follow structured procedures while adapting to new scenarios.

Solid math skills and attention to detail.

Interested in hearing more? Easy Apply now by clicking the Apply button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobots policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com / legal.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and / or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here : jobot.com / privacy-policy