Quality Manager

The Role :

We are seeking a highly skilled Quality Manager to lead our quality assurance processes, quality control processes and team, and ensure compliance with industry standards. The ideal candidate will have a strong background in quality management, leadership and a proven track record of implementing effective quality control measures. This role will report to the Director or Operations.

Responsibilities :

Adapt to Thermon's Care, Commit, and Collaborate culture.

Identify and set appropriate quality standards and parameters for manufacturing operations and quality control. Manage the documentation and record keeping of quality related processes, including SOPs, work instructions, and quality records.

Lead and mentor QA and QC teams. Provide quality training to team members and maintain document training records accordingly.

Evaluate and present plans to leadership for significant improvements to existing QMS and quality control procedures, identifying areas for improvement, efficiency gains, and industry standard adherence.

Identify, track, and mitigate quality risks communicating with stakeholders, analyzing metrics, and driving continuous improvement to ensure high quality deliverables.

Build and present monthly quality metrics report to Value Stream Managers as well as leadership team, identifying trends, areas for improvement, and action plans.

Identify and analyze supplier and production quality issues and defects. Lead Root Cause and Corrective Action activities to prevent quality issues.

Review customer complaints and lead root cause and corrective actions. Assist customer communication. Ensure Customer Specific Requirements flow down and compliance.

Maintain compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.

Plan and conduct internal audits and inspections to verify adherence to quality standards, proper specifications, customer requirements, ISO-9001 standards, and statements of work while ensuring processes are properly documented and maintained.

Lead supplier development and qualification.

Support continuous improvement projects.

Respond to customer requests for quality data, regulatory compliance documents (CMRT, RoHS, etc.), information related to product failures, etc.

Develop annual Quality business plan and budget.

Key Characteristics :

Results Driven - holds high energy, action oriented and focused on producing good outcomes. Can be counted on exceeding goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others forward to the goal.

Customer Focus - is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers by gaining both trust and respect.

Decision Quality - able to make timely decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his / her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Able to move forward without all of the data.

Problem Solver - faces conflicts head-on by seeing them as opportunities; reads situations quickly; is good at focused listening; finds common ground in disputes and ensures equitable resolutions. Deals fairly with non-performance and confident to deliver tough messages when necessary.

Qualifications and Experience :

5+ years of hands-on experience leading QA and QC activities at an ISO-9001 certified manufacturing plant.

Bachelor's degree in engineering or equivalent extensive experience.

Excellent communication skills.

Strong presentation skills.

Demonstrated Continuous Improvement mindset.

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