CONTRACT - Assoc Fraud Specialist

Nintendo of America Inc.

About Nintendo of America : From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks. Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo's operations in the Americas.

We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https : / / www.nintendo.com / .

Team Summary : Within Nintendo of America (NOA)'s Financial Planning & Analytics (FP&A) department, this position is part of the Fraud team. This is a seasonal CONTRACT position, to cover the busy holiday season. Shifts are Sun-Thu or Tue-Sat, 40hrs a week, during normal business hours.

DESCRIPTION OF DUTIES :

• Reviews payment transactions placed on all DTC business channels for potential fraud and abuse to prevent financial losses.
• Conducts account investigations using available tools, to identify fraudulent activity and abuse.
• Detects activity and patterns indicative of fraudulent behavior such as account takeover (ATO), credential stuffing, friendly fraud, payment card theft, and other similar risks based on manual review and data analysis.
• Performs data analysis, creates customer risk profiles, and detects trends to mitigate the risk of fraud and chargebacks.
• Takes real-time action on assigned suspected fraudulent activity using fraud system tools.
• Monitors and escalates activity spikes and trends detected to key stakeholders, enabling them to make strategic, operational and policy decisions.
• Communicates and works closely with internal and external business partners to respond to ad hoc requests, provide analysis, and share results and recommendations to support objectives.
• Maintains detailed documentation to demonstrate compliance with regulations and internal policies and procedures.
• Uses investigative research tactics to identify suspicious activity and resolve customer disputes.
• Ensures appropriate confidentiality and PCI-DSS adherence in all communications and interactions.

SUMMARY OF REQUIREMENTS :

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

This position is HYBRID in Redmond, WA, and not open to remote status at this time. Relocation assistance is not available for this role.

This CONTRACT position has a base pay range of $30.00 - $40.00 per hour and is eligible for benefits through the employing agency. Agency benefits may include medical, dental and vision, 401(k), basic / supplemental life and AD&D insurance, short- and long-term disability insurance, health and dependent care spending accounts, transportation benefits, employee assistance program, paid sick leave, and up to 6 paid holidays per year. All benefits are subject to elections, eligibility requirements, plan and program terms. Benefits offerings will be confirmed at the time of offer by the employing agency and may differ depending on the employing agency partner.

#LI-HYBRID