Principal, Technology Operations

Principal - Technology Operations

Want to shape how leaders across the enterprise understand and act on behalf of customer and associate experiences? Within the Voice of the Experience (VOX) team, we harness data, insights, and storytelling to influence decisions at the highest levels. This role sits at the intersection of analytics, strategy, and leadership helping to unlock enterprise growth by translating complex data into clear, actionable narratives that drive change.

You'll sweep us off our feet if :

• You thrive in ambiguity : You apply structure and frameworks to accelerate results end to end.
• You're a problem solver : You can rapidly create sustainable, practical solutions in real time.
• You have a data-driven mindset : You're comfortable working with large, complex datasets and distilling insights that matter.
• You're a storyteller : You know how to build compelling narratives that resonate with executives, leaders, and cross-functional partners.
• You're accountable : You have experience leading strategic initiatives with measurable outcomes in growth, stability, and enterprise performance.
• You're a negotiator : You influence without authority, aligning diverse stakeholders around a shared vision.
• You're entrepreneurial : You bring energy, creativity, and a desire to shape the future of VOX.

You'll make an impact by :

Qualifications :

Preferred Qualifications :

Who We Are VOX

VOX (Voice of the Experience) exists to elevate customer and associate insights across the enterprise. We reduce effort, resolve defects, and drive growth turning insights into action but harnessing technology, data, and storytelling. At VOX, you'll shape strategies that directly influence leaders and business decisions across some of the world's largest organizations. This is where complex problems meet transformative solutionswhere your work will empower millions of experiences every day.

Minimum Qualifications :

Option 1 : Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project / program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.

Option 2 : 7 years' experience in project management, program management, program operations, or related area.

Preferred Qualifications :

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project / program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.

Primary Location : 702 Sw 8Th St, Bentonville, AR 72716, United States of America