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Risk Director

Risk Director

KORT PaymentsNewport Beach, CA, US
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Job Description

Job Description

WHO WE ARE

Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction.

As we expand our presence in the U.S. market, we're excited to bring our proven solutions and innovative approach to new industries, while continuing to operate under the KORT Payments banner alongside Merrco, Payfirma and Barnet.

LOCATION : California (hybrid role)

EMPLOYMENT TYPE :   Full-time, exempt

WHAT YOU WILL BE DOING

The Risk Director owns day-to-day portfolio risk management across KORT’s acquiring business. This leader drives dispute and fraud reduction, card-brand / bank program compliance, exposure governance (reserves / holds), and on-going monitoring / readjudication —freeing the VP Risk to focus on strategy, credit policy, and cross-functional initiatives. The ideal candidate blends strong analytical judgment, operational rigor, people leadership, and confident engagement with banks, card brands, and executive stakeholders.

1) Portfolio Risk & Monitoring Leadership

  • Run the risk operating rhythm (daily / weekly reviews, threshold alerts, escalations).
  • Segment by vertical / MCC / bank / BIN ; set trigger thresholds; prioritize outliers for action.
  • Lead readjudications and remediation plans; drive timely merchant-level interventions.

2) Disputes & Fraud Governance

  • Reduce losses via proactive controls.
  • Operationalize dispute tooling (RDR / Order Insight / Ethoca) and representment best practices.
  • Track refund behavior, CB distribution curves, and issuer feedback to preempt spikes.

    • 3) Card-Brand & Bank Program Management

  • Own ongoing compliance with Visa CNP dispute / fraud metrics and Mastercard SAFE / EFM tolerance; manage early-warning / program merchants to closure.
  • Prepare / routinely deliver program dashboards and remediation evidence to sponsor banks.
  • Coordinate with Legal / Compliance on MATCH and regulatory considerations.

    • 4) Credit Exposure, Reserves & Collections Interface

  • Set and maintain reserve methodology (rolling / upfront / event -driven) with Finance; test sufficiency and execute changes.
  • Oversee rejects / ACH returns / AR risk signals; partner with Collections on recovery workflows.
  • Recommend holds / closures and loss provisions; escalate per authority matrix.

    • 5) Policy, Controls & Risk Fees

  • Maintain the Risk & Compliance Fee framework (performance-based fees tied to dispute / fraud thresholds); ensure accurate monthly assessment and collections.
  • Publish risk standards and playbooks (thresholds, SOPs, letters / addenda templates).

    • 6) Data, Reporting & Tooling

  • Own portfolio scorecards and executive readouts (weekly / monthly) : CB ratios, Visa CNP ratio / events, MC fraud rate, refunds, reserves, AR, program exposure.
  • Ensure dashboards accurately reflect thresholds and cases.

    • 7) Cross-Functional & External Partnerships

  • Serve as day-to-day counterpart to sponsor banks and processors; manage audits / shadow reviews.
  • Collaborate with Underwriting (handoff from onboarding), Compliance / Legal, Finance / AR, Ops, Sales / AM to align actions and messaging.
  • Support M&A diligence and post-close hygiene (MCC cleanup, reserve migration, program compliance).

    • 8) People Leadership

  • Manage, coach, and develop Investigators / Analysts ; set SLAs and quality bars.
  • Run training / calibration to ensure consistent decisions and documentation quality.

    • WHAT WE ARE LOOKING FOR

  • 8–10+ years in acquiring / merchant risk, fraud prevention, or payments compliance; 3+ years leading risk teams.
  • Proven success managing high-risk verticals (e.g., direct marketing / subscription, nutraceuticals, telehealth, sweepstakes, digital goods) and mixed low-risk portfolios.
  • Deep knowledge of card-brand programs (Visa CNP dispute / fraud, MC SAFE / EFM, MATCH) and sponsor-bank oversight expectations.
  • Strong analytical toolkit (advanced Excel; SQL / BI a plus); comfort with risk engines and dispute platforms.
  • Excellent communication and executive presence; able to translate risk signals into business actions and defend decisions with banks / card brands.
  • Track record implementing reserves / holds, dispute-reduction programs, and fee frameworks with measurable results.

    • Life At KORT Payments

    We pride ourselves on cultivating an inspired culture characterized by customer-centricity, commitment, respect, and agility. Our high-growth environment promotes a supportive and collaborative atmosphere, fostering a growth mindset, intellectual curiosity, entrepreneurial spirit, and teamwork. Our leadership team is experienced and passionate about payments, taking pride in their achievements and the unique value they bring to the industry.

    At KORT Payments, we believe work should be fulfilling and fun! Here’s a peek into what life with us is like :

    Culture :

  • Fearlessness : Encourage continuous learning, innovation, taking chances, and pushing boundaries.
  • Accountability : Take ownership and be accountable to yourself, the company, partners, and clients.
  • Collaboration : Leverage diverse perspectives and work as a team to get the job done.
  • Transparency : Empower success through open communication, honesty, and inclusion.

    • Perks and Benefits :

  • Comprehensive Benefits Package : We've got you covered with health, dental, and vision plans.
  • Flexible and Inclusive Work Environment : We understand the importance of work-life balance and provide the flexibility you need to thrive.
  • Fun Events : From team-building activities to company-wide celebrations, we love to have fun and recognize our hard work.
  • Professional Growth : We support your career development with ongoing learning opportunities and the chance to take on new challenges.
  • Work Hard, Play Hard : Enjoy a dynamic environment where your contributions are valued and your potential is unleashed.

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