Service Delivery ManagerEOS IT Company • Austin, TX, US
Service Delivery Manager
EOS IT Company • Austin, TX, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionManage daily operations for both AV systems and the IT service desk, ensuring seamless delivery of services. Ensure adherence to SLAs, key performance indicators (KPIs), and contractual obligations for both AV and IT support services. Develop, maintain, and enhance global AV and service desk processes and policies to improve efficiency and consistency. Track and analyze service delivery metrics, providing actionable insights and detailed reports to stakeholders. Serve as a primary liaison, conducting regular service reviews and aligning service delivery with evolving client needs. Oversee service-related projects, such as AV room upgrades or technology rollouts, from initiation to completion. Collaborate with clients to develop and grow the account within the defined scope of AV and service desk services. Lead and facilitate global service review meetings with internal and external stakeholders on a quarterly cadence. Analyze operational trends and service metrics to inform strategic decisions. Ensure consistency and compliance across global AV service delivery processes. Oversee team performance, communication, goal setting, and development across multiple regions. Manage AV project implementation and recommend efficiency improvements. Prepare and maintain documentation for global AV service processes and policies. Deliver high-quality AV support services and provide training to team members. Partner with EOS HR on personnel matters and team onboarding. Drive performance management and team-building initiatives. Maintain strong financial acumen and align service delivery with customer KPIs and SLAs. Proven experience managing global technical teams and delivering enterprise AV or collaboration services. Strong understanding of AV systems, conferencing platforms, and service workflows. Demonstrated ability to communicate complex AV service issues to clients and stakeholders. Experience with automation, process improvement, and systems development in a service delivery context. Skilled in managing service reviews, QBRs, SLAs, and escalation processes. Excellent communication and organizational skills. Ability to manage sensitive and confidential information with discretion. Self-motivated, proactive, and capable of prioritizing tasks effectively. Strong influencing, negotiation, and decision-making skills. Solid grasp of service management principles and customer success metrics. Previous experience in executive-level leadership within a global AV and service desks environment. Experience onboarding and mentoring global teams. Familiarity with strategic forecasting and data-driven decision-making. Track record of exceeding customer expectations through efficient AV and service desk support. Ability to work collaboratively across cultures and time zones.
Job Description
OUR COMPANY : \n
EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.
\n
We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.
\n
WHAT YOU WILL DO : \n
As the Global Service Delivery Manager , you will lead the delivery of AV and collaboration technology services across a global client base. You’ll drive strategic planning, oversee operational execution, and ensure exceptional service delivery aligned with client expectations. This role requires strong leadership, a deep understanding of AV and collaboration ecosystems, and a passion for continuous improvement in global service operations.
You will also be responsible for leading and mentoring AV and service desk teams, managing daily operations, and ensuring adherence to SLAs and KPIs. Your role will include developing global processes and policies, overseeing service-related projects, and maintaining strong client relationships through regular service reviews and performance reporting.
\n
Shift time : 6 : 00 AM - 1 : 30 PM
\n
Onsite
\n
KEY RESPONSIBILITIES :
\n \n
- Lead, mentor, and develop AV and service desk teams, fostering a collaborative and accountable environment.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n \n
ESSENTIAL CRITERIA : \n \n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n \n
DESIRABLE CRITERIA : \n \n
\n
\n
\n
\n
\n \n
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
\n
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
\n
\n
#IND
\n
#LI-AM1
Pay Range
$75,000—$90,000 USD
serp_jobs.job_alerts.create_a_job
Service Delivery Manager • Austin, TX, US
Job_description.internal_linking.related_jobs
Favor is Texas’ hometown food delivery app—born and bred right here, and proudly part of the H-E-B family.Are you ready to help your neighbors get grocery staples, warm meals, refreshin...serp_jobs.internal_linking.show_more
Manager, Enterprise Customer Success (Starlink).SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not....serp_jobs.internal_linking.show_more
MUST WORK FROM OFFICE 2X PER WEEK!.About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft / Office 365, Hybrid Cloud, Global Network Management, Di...serp_jobs.internal_linking.show_more Favor is Texas’ hometown food delivery app—born and bred right here, and proudly part of the H-E-B family.Are you ready to help your neighbors get grocery staples, warm meals, refreshin...serp_jobs.internal_linking.show_more 
Host Healthcare is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Austin, Texas.Job Description & Requirements Specialty : Labor and Delivery Discipline : RN Start Date : 11 / ...serp_jobs.internal_linking.show_more
At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest tec...serp_jobs.internal_linking.show_more
Pre-Construction Manager, Data Center Delivery And Engineering.A problem isn't truly solved until it's solved for all.That's why Googlers build products that help create opportunities for everyone,...serp_jobs.internal_linking.show_more
Senior Brand Marketing Manager, Beverage.Founded by wellness influencer and entrepreneur Mari Llewellyn, Bloom Nutrition is one of the fastest growing wellness brands in the US.Our mission is to he...serp_jobs.internal_linking.show_more
Req# : 81e68a9a-ea71-48c7-82a1-29921f7b7e09.Round Rock, Texas / Sales – Inside Sales / Full-Time / Hybrid Apply for this job Our Vision is to be the Most Trusted, Flexible and Easy to Use Hybrid Clo...serp_jobs.internal_linking.show_more
Deliver parts and / or products to O'Reilly stores and DC in a safe and efficient manner.Drive company vehicle to deliver parts and products to stores and / or distribution center.Must have legal requi...serp_jobs.internal_linking.show_more
Senior Manager, Application Development Engineering.Service Cloud and Certinia to join Procore's journey to revolutionize a historically underserved industry.
As a Senior Manager, you will be respon...serp_jobs.internal_linking.show_more
Here at Appian, our values of Intensity and Excellence define who we are.We set high standards and live up to them, ensuring that everything we do is done with care and quality.We approach every ch...serp_jobs.internal_linking.show_more
Various health insurance options & wellness plans.Retirement benefits including employer match plans.Long-term & short-term disability.
Employee assistance programs (EAP).Parental leave &...serp_jobs.internal_linking.show_more
HackerOne is a global leader in offensive security solutions.Our HackerOne Platform combines AI with the ingenuity of the largest community of security researchers to find and fix security, privacy...serp_jobs.internal_linking.show_more HackerOne is a global leader in offensive security solutions.Our HackerOne Platform combines AI with the ingenuity of the largest community of security researchers to find and fix security, privacy...serp_jobs.internal_linking.show_more 
Austin / Manor Branch – Management / Full-Time / On-Site.At ASCO, our motto is "We're On It" – ready to serve, sell, quote, repair, rent, replace, and solve equipment challenges for our customers.We'...serp_jobs.internal_linking.show_more
Delivery Program Manager, Data Center Development, Third-Party Data Centers.In this role, you will define and develop a multi-year strategy and roadmap for third-party data center delivery executio...serp_jobs.internal_linking.show_more
AVP, Customer Solutions Delivery.This range is provided by Continental General.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.This is a hybrid ...serp_jobs.internal_linking.show_more
Favor Shopper
Favor Delivery • Bastrop, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Sr. Manager, Enterprise Customer Success (Starlink)
SPACE EXPLORATION TECHNOLOGIES CORP • Bastrop, TX, US
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Service Delivery Manager
Thrive • Austin, TX, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Delivery Driver
Favor Delivery • Bastrop, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Travel Nurse RN - Labor and Delivery - $2,143 per week
Host Healthcare • Bee Cave, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Change Management Lead
ERCOT • Taylor, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Pre-Construction Manager, Data Center Delivery and Engineering
Google • Austin, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Brand Marketing Manager, Beverage
Bloom Nutrition • Austin, Texas Metropolitan Area, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Manager, Cloud Sales Team
Actian • Round Rock, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Delivery Specialist - Hub
O'Reilly Automotive • Round Rock, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Manager, Service Cloud & Certina Application Development Engineering
Procore Technologies, Inc. • Austin, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Delivery Manager
Appian Corporation • Austin, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
RN-Labor & Delivery
Ascension • Elgin, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Product Manager, Pentest as a Service
hackerone • Austin, TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Staff Product Manager, Pentest as a Service
hackerone • Austin, TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Service Manager
ASCO Equipment • Manor, TX, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
Delivery Program Manager, Data Center Development, Third-Party Data Centers
Google • Austin, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
AVP, Customer Solutions Delivery
Continental General • Austin, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted