What You’ll Be Doing
Responsible for gathering requirements, analyzing business processes, and assisting in designing business system solutions that meet users needs.
- Collaborates with business users and IT teams to gather and document system requirements.
- Assists in analyzing existing systems and processes to identify areas for improvement or automation.
- Participates in testing system functionality to ensure alignment with business needs.
- Provides first-level support for system-related questions and works with teams to address issues.
- Prepares basic user documentation, training materials, and procedural guides.
- Supports data validation and reporting to ensure data accuracy and completeness.
- Participates in small-scale projects to improve workflows and processes.
- Tracks and documents issues and resolutions for ongoing system improvements.
Additional Job Functions
Performs other duties as assignedComplies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actionsQualifications
Associate's Degree or equivalent years of experience required3-5 years of previous experience requiredRelevant credit union and / or financial systems experience preferredExperience with business systems analysis and information technology processes and methodologies preferredKnowledge, Skills, and Abilities
Comprehensive understanding of Microsoft OfficeStrong understanding of Excel. Ability to understand and implement vlookups and pivot tables, data load and extraction. Ability to pull format project related reports from various data sourcesAbility to develop and work with Microsoft Word templates. Manage document changes and integration of other Office components.Ability to develop and manage construction of PowerPoint presentationsMicrosoft VisioAbility to construct flow charts.Understanding of business systems analysis and software development lifecycleBasic understanding of IT technologyDemonstrate excellent verbal and written communication skills