Customer Service Guide

A company is looking for a Customer Service Guide - Remote.

Key Responsibilities

Handle client and member calls accurately and in a timely manner

Provide excellent customer service by answering questions regarding claims and coverage

Document calls thoroughly and maintain professionalism throughout interactions

Required Qualifications

At least 2 years of experience in a healthcare contact center

3+ years of overall customer service experience

Associate or Bachelor's degree or progress towards a degree is preferred

Experience with multiple customer service channels such as calls, chat, and email

Tech-savvy with the ability to learn quickly across various systems