Principal Product Designer, AppExchange

About this Role

We are hiring a visionary Principal designer to join our AppExchange UX team. AppExchange is the world’s largest B2B marketplace, powering the Salesforce ecosystem with thousands of apps, components, data solutions, and consulting services. We’re redefining how customers discover, evaluate, and adopt technology to extend Salesforce. We recently launched AgentExchange, your stop for prebuilt AI solutions and tooling.

We’re a tight-knit team working at the intersection of marketplace design, enterprise scale, and AI-powered innovation. We value systems thinking, thoughtful storytelling, collaboration and drive.

To be successful in this role, you will bring an extensive Design Thinking toolkit, a passion for craft and top notch visual design skills, experience leveraging AI tools and the ability to influence in an enterprise environment. You should have a background building products from 0-1 and the ability to drive cross-team vision and alignment.

As a high-level IC on the team, you will be able to see the big picture, build connections across products and teams, influence our product roadmap and mentor more junior designers.

About Salesforce UX

You’ll have the opportunity to work on Salesforce’s Enterprise and Consumer products, creating new design patterns and paradigms and collaborating with cross-disciplinary teams to bring your visions to life. This is an opportunity to shape the user experience in ways that solve meaningful problems, design with a focus on inclusivity and accessibility, and make life better for all users and customers.

You’ll direct the team in crafting and articulating the product vision, in line with clear goals and rationales – a role requiring expert visualization skills, thought leadership, empathy, and the ability to work closely with product and technology partners. You’ll immerse yourself in all aspects of end-to-end experience design, including using storyboards, journey maps, flow diagrams, wireframes, interactive prototypes, and high-fidelity mockups to communicate design ideas and direction.

At Salesforce, our UX teams aspire to make products people love – tools that make a salesperson’s day more productive, a marketer’s campaign more powerful, and a developer’s app more feature-rich. Behind each product is a team of talented UX designers and engineers, driven by the power of design to build integrated and ethical experiences that support strong relationships for our users and their customers. Bring your skills, inspire your team, and create amazing experiences as you help us transform the way business gets done.

Experience / Skills Required

10+ years of experience designing and delivering products from start to finish as part of a cross-functional team

Deep understanding of user-centered design methods and best practices

Demonstrated desire to continually improve on processes

The ability to thrive in a fast-paced, collaborative, agile environment while producing great design work on tight deadlines

The ability to explore ideas, persuade others, and build consensus on fast-moving projects with varying degrees of ambiguity

Self-motivation; ability to produce results both independently and as part of a team

Strong communication and active listening skills, with an ability to build and develop close, trusting relationships

Experience using multiple approaches, including analytics and user research, to drive decisions and develop product iterations

Ability to distill and reframe problems, then define a framework for resolution, generating clear, elegant solutions for complex challenges

Systems thinking; ability to step back and see a project’s larger ecosystem, with a focus on solutions that improve not just one feature but the entire user flow

Demonstrated behaviors, attitudes, actions, and judgments that inspire employees to follow and other leaders to trust

Expert knowledge of current design tools such as Figma, along with an ability to quickly learn new tools as they emerge

Experience developing software that is global in reach, universal in design, and designed for users of multiple languages and abilities

Experience designing and thinking in design systems, not just single-purpose apps

An internal compass that points toward ethics and equality, and the conviction to speak up when we veer off course

BA / BS or MA / MS in a design-related field, or equivalent experience

Responsibilities

Using documentation, reviews, and presentations, communicate clear and compelling ideas to a wide range of key stakeholders

Serve as a bridge connecting design, product, engineering, and marketing teams

Work closely with product owners, engineers, and user research to create a vision for the product area

Oversee multiple web and mobile application features, interfaces, and experiences

Create designs that adhere to and extend the existing style guide

Generate detailed final design specs that inspire accurate developer builds

Work with developers and quality experts to deliver a polished final product

Promote and educate others on new interface guidelines and design patterns

Mentor new design staff

Set the vision for a product’s creative identity, articulate it clearly and convincingly, and guide the team through its implementation

Creates inclusive designs for all users. Advocates for accessibility, encouraging product and engineering management to prioritize accessible features and bug fixes

Please submit a résumé with links to your portfolio with passwords to access the content. Submissions without portfolios or work samples will not be considered.

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