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Licensed Funeral Director

Licensed Funeral Director

Northstar Memorial GroupHayward, CA, US
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Job Description

Job Description

NorthStar Memorial Group is seeking a Funeral Director to join our team at Chapel of the Chimes Hayward . United by a common desire to serve, Funeral Directors at NorthStar share a pride in their profession that extends beyond the workday. Here, we celebrate the above-and-beyond ethos of our team, encouraging meticulous planning, individual creativity, and collaboration, in every aspect of our work. Joining NorthStar Memorial Group means becoming part of a compassionate community dedicated to upholding the highest standards of care and respect for the deceased and their families.

Responsibilities

Client Support & Arrangements

  • Meet with families to discuss funeral service options and gather necessary information.
  • Guide families through the arrangement process with empathy and professionalism.
  • Coordinate service details including location, time, clergy, music, custom options, etc.

Documentation & Compliance

  • Gather and prepare legal documents.
  • Ensure compliance with state and federal regulations.
  • Maintain accurate records of all arrangements and communications.
  • Adhere to all professional, municipal, state, and federal licensing regulations and rules applicable to the funeral service profession
  • Ensure that all federal, state, and local regulations related to the funeral industry are followed

    • Scheduling & Coordination

  • Liaise with cemeteries, crematories, florists, and other vendors.
  • Schedule transportation for the deceased.
  • Coordinate with all support staff including crematory operators, embalmers, and administrative staff to ensure timely preparation.

    • Service Preparation

  • Arrange for viewing, visitation, and funeral services.
  • Ensure the venue is properly set up (seating, décor, AV equipment).
  • Prepare printed materials such as programs, prayer cards, and guest books.

    • Family Care & Follow-Up

  • Follow up with families post-service to ensure satisfaction and offer continued support.
  • Handle special requests with sensitivity (e.g., cultural or religious customs).

    • Administrative Duties

  • Answer phones, respond to emails, and manage appointment scheduling in a timely manner.
  • Process payments and insurance claims.
  • Effectively use Microsoft-based applications (e.g., Outlook, Word, Excel, Teams) for communication, documentation, and scheduling.
  • Maintain accurate and organized digital and physical records of all arrangements.

    • Team Collaboration

  • Work closely with fellow funeral arrangers, directors, managers, and support staff.
  • Participate in staff meetings and training sessions.
  • Assist with community outreach or memorial events when needed.

    • Qualifications

  • A caring heart, and a passion for helping the community in need
  • Licensed Funeral Director in California or possess the ability to reciprocate.
  • Strong organizational skills
  • Have excellent communication skills, integrity, and an innate passion for serving others.

    • Compensation

  • $32.00 / hour
  • Opportunity for monthly bonuses

    • Benefits

  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) with Employer Matching

    • We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.

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    Funeral Director • Hayward, CA, US

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