Virtual Automotive Specialist - Flow Automotive Companies

Virtual Automotive Specialist - Flow Automotive Companies

Automotive Customer Service & Sales Agent (BDC / Call Center) – Flow Automotive Companies

Location : Winston-Salem, NC

Job Type : Full-Time | Entry-Level | On-site

Join a Leader in Automotive Innovation – Become a Digital Sales & Service Agent at Flow Automotive Companies

The automotive industry is transforming—and Flow Automotive is leading the charge. Our Customer Relationship Center (CRC) is at the forefront of digital automotive retail, supporting 54 dealerships and 26 brands across North Carolina and Virginia. From our state-of-the-art facility in downtown Winston-Salem, our team handles sales inquiries and service appointment scheduling with the highest level of professionalism and care.

We're hiring Automotive Customer Service & Sales Agents to connect with customers via phone, email, chat, and text. Whether you're coming from hospitality, retail, tech support, call centers, or another customer-facing field, our comprehensive paid training will set you up for success.

What You'll Do

• Provide exceptional customer service across multiple communication channels (inbound / outbound calls, chat, text, email)
• Engage with customers to understand their needs and provide customized vehicle sales or service solutions
• Set high-quality appointments for vehicle purchases or service visits
• Use CRM tools to build customer profiles, provide price quotes, and document interactions
• Collaborate with dealership staff, brand partners, and marketing teams to support lead generation and conversion
• Meet daily / weekly / monthly performance targets
• Work on-site in our office (not a hybrid or remote position)

Who We're Looking For

Why Join Flow Automotive?

Compensation & Benefits

Flow Automotive Companies is an Equal Opportunity Employer. We welcome applicants of all backgrounds and experiences to apply. Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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