Housekeeping Dispatcher

Housekeeping Dispatcher

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find five world-class golf courses built in harmony with the land : Sand Valley, Mammoth Dunes, The Sandbox, The Lido, and Sedge Valley. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness. Inspired by the heathland golf courses of London, Sand Valley showcases golf as it was meant to be, much like the other Dream Golf properties, Bandon Dunes and Rodeo Dunes.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

Position Summary :

The Housekeeping Dispatcher plays a key role in supporting the daily operations of the Housekeeping Department, ensuring effective communication, assignment coordination, and the timely completion of tasks. Under the direction of Housekeeping Management, this role is vital in maintaining a clean, safe, and comfortable environment for both guests and staff, while ensuring smooth operations and prompt responses to all housekeeping needs.

Primary Duties and Responsibilities :

• Assign daily tasks to housekeeping attendants (AM and PM shifts) to ensure efficient operations.
• Answer phone calls promptly and courteously, logging and dispatching all requests immediately.
• Monitor and respond to dispatch radios, managing communication between housekeeping, the front office, and supervisors.
• Dispatch guest requests and supervisor calls to the appropriate staff members.
• Maintain accurate housekeeping logs, including shift attendance reports and room status updates.
• Coordinate and deliver guest requests in a timely manner, ensuring rooms are ready for occupancy.
• Reconcile boards and keys at the end of each shift.
• Continuously communicate with the Front Office and Supervisors to verify the status of guest rooms.
• Ensure the timely completion of guest requests and tasks within the appropriate timeframes.
• Assign radios and keys to housekeeping staff, ensuring proper tracking and usage.
• Report maintenance issues or problems identified by supervisors, managers, or attendants.
• Assist with any tasks necessary to ensure the smooth operation of the Housekeeping Department.
• Promote teamwork and effective communication at all times.
• Maintain cleanliness and good condition of all equipment and work areas.
• Follow emergency procedures as needed in accordance with hotel standards.
• Perform other related duties as assigned.

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Classification :

Sand Valley LLC is an Equal Opportunity Employer