Graduate Infrastructure Support Engineer FedRAMP Platform

Job Description

Job Description

Salary :

Graduate Infrastructure Support Engineer FedRAMP Platform

We are seeking a skilled and proactive graduates looking to secure a career in Cloud Technology with a keen interest Cybersecurity, to join our dynamic Infrastructure Support Engineering team.

This role is pivotal in maintaining and enhancing the global infrastructure that underpins our key services and applications. If you are looking for a role that offers progression and career development within a SOC, Operations, Infrastructure or Cyber Security.

If you have a strong technical background, a passion for troubleshooting, and a dedication to ensuring system stability, we want to hear from you!

What we are looking for...

We are looking for a graduate who is looking to start their career within an Infrastructure, Cyber Security or Sec Ops role, to join us as a Graduate Infrastructure Support Engineer with excellent problem-solving skills, technical expertise, and the ability to thrive in a fast-paced environment.

You will play a key role in designing, deploying and maintaining the global infrastructure supporting our key services and applications, with particular emphasis on supporting Continuous Monitoring (Con-Mon) of FedRAMP infrastructure and U.S. Federal Government clients.

This role combines Network Operations Centre (NOC), Security Operations Centre (SOC), and general support duties to ensure our services remain stable, secure, and efficient. As part of your training and development you will start your jouney within our Engineering Support team and after 6-12 months of learning our full product offering and systems you will transition to our Operations team.

Location...

This role is based in our Reston office, due to the nature of the role, the successful candidate must have U.S. citizenship.

Key responsibilities of the role...

Monitoring & Maintenance :

• Ensure correct alerting is configured and update local work instructions as required.
• Maintain scanning tool configurations and ensure successful completion of monthly scans.
• Identify, propose, and implement long-term solutions for recurring issues.
• Actively monitor platform alarms and assess system health.

Faults & Escalations :

Software Deployment :

Compliance & Certification Support :

Customer Support :

Out-of-Hours (OOH) Work :

Training & Development :

About you...

About the Company...

We are a global leader in enterprise cloud solutions, providing world-class communication services to some of the largest organisations worldwide. Our cutting-edge infrastructure is at the forefront of innovation, supporting critical services across sectors including emergency services and government agencies.

As an equal opportunities employer, we welcome applicants from all backgrounds. We are committed to nurturing and developing our employees, providing opportunities for growth and advancement throughout your career.

If you are ready to take on this exciting opportunity and contribute to delivering secure, stable services for global clients, apply now!