Tenant Experience Coordinator

Transwestern Real Estate Services

Four dynamic, integrated companies make up the Transwestern enterprise, giving us the perspective to think broadly, deeply and creatively about commercial real estate. Clients and investors rely on us for expertise that spans institutional and opportunistic investment, development, hospitality, and brokerage and asset services. Our award-winning, collaborative culture empowers team members with resources and independence to work across boundaries in pursuit of innovative solutions, reinforcing a reputation for service excellence that translates to measurable results. Through offices nationwide and alliance partners around the globe, we positively impact the built environment and our communities while fostering a work climate that champions career vitality for all.

Part of the Transwestern companies, Transwestern Real Estate Services (TRS) strives to add value for investors, owners, and occupiers across all commercial property types. Fueled by a holistic perspective of the real estate life cycle, agility and creativity are hallmarks of our approach, while vast national resources and sound market intelligence underpin customized recommendations and property solutions.

Transwestern is built on a common purpose - Empowering Good People to do Extraordinary Things Together. We are committed to the hiring of smart, passionate, hard-working people who understand the benefits of both collaboration and independence.

Position Summary

The Tenant Experience

The tenant experience is central to our operations. We serve as the central point of contact for programming in the assembly areas, public common areas, and retail experience. We coordinate and present event ideas / calendars to office tower management staff; create budgets for tenant events and other programming in amenities areas; management's goal is to have weekly events ranging from an audience of 50-1500 people. Leverage your knowledge and passion for event planning and community building to create memorable experiences for our office tenants. You will be our 'go to' person for all things wellness, relaxation, fun, and recreation. Work collaboratively with the management team to ensure customer service excellence and deliver our brand promise. Work to achieve beyond exceed satisfaction ratings. Responsible for the execution of events within the budget. Maintain calendar of tenant birthdays, anniversaries, life events, and execute gift programs. Maintain relationships with the community and various organizations to seize opportunities for appropriate programming; procure vendors, equipment, and giveaways for events / programs such as caterers, live entertainment, fitness instructors, etc. Assist with seasonal programming and dcor as required. Maintain accurate information on directories and other building publications. Order supplies for amenities areas as approved by property management. Maintain Conference Center schedule, assist users with understanding of various options available, document feedback, monitor cleaning (i.e., carpets, etc.), AV equipment, furniture, etc. Communicate room set-ups to building engineers / porters and ensure that they are completed per the client's instructions; monitor meetings for no-shows and cancelations and communicate accordingly. Create advertisements for tenant events and other programming for various media platforms (electronic directory, email, print, other signage). Attend relevant community meetings to stay current with market happenings. Send weekly update emails to tenants as well as monthly newsletters. Coordinate and executed the tenant move-in, move-out program. Maintain Social Media Accounts for the Building.

Operational Management

Maintain ongoing tenant contact / relations program to constantly assess needs and help assure the problems are being resolved and are to the satisfaction of the tenants and owners. Respond positively and promptly to all tenant requests; coordinating the appropriation action plan with management, engineering, janitorial, security, building staff. Interface with tenants and vendors in daily operations of the building. Assist in preparing presentation materials for managers in preparation for tenant / client presentations. Maintain lease and property files. Track and file all service and construction contracts and insurance certificates. Maintain follow-up system for expiration. Represent and communicate clearly and accurately, in person, over the phone, and in writing the authority of the Property Manager based on legal agreements in effect and TW policies. Provide accounts payable support which includes saving, coding invoices. Support accounts receivable preparing bill backs. Compose and type all correspondence and memos, as directed. Assist with preparation of meetings. Order and maintain adequate stock of office supplies. Oversee administration and monitoring of the building work order system. Support security administration. Additional duties or projects as assigned by the Property Manager.

Position Requirements

Preferably a bachelor's degree in Business Management, Event Management, Hospitality Focus. Entry level to three years' experience in hospitality, event coordination, marketing, or related field is desirable. Professional demeanor and appearance. Excellent people, customer service, and communication skills. Flexible and adaptable to shifting priorities. Strong organizational skills and the ability to multi-task. Tech savvy. Proficient in Microsoft Office Suite, Google Drive, Gmail, iOs technology. Ability to learn new tech programs quickly. Self-motivated. Able to think quickly and efficiently when confronted with a client request, and anticipate the needs of others.

Work Shift

Location : Des Moines, IA

About Us

Transwestern's Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace inclusion not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone. Different backgrounds, life experiences, and cultures shape our individual perspectives and ultimately generate the best results for our clients. Strategic human capital planning combined with development initiatives foster a work environment that celebrates uniqueness and champions the achievements attained through collaboration.

Please note that all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected : criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to your starting with the Company along with satisfactory references.

We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have your story. We want to hear it. We encourage you to apply today so that you may become a part of the Transwestern story.