Returns Lead

Job Description

Job Description

Are you ready to take charge and keep our Returns Department running like a well-oiled machine? At The Wellsville Group, our Aurora, Ohio location is seeking a Returns Lead to oversee daily operations, ensure top-notch quality, and foster a positive team environment in our fast-paced warehouse.

If you’re organized, team-oriented, and thrive on delivering results, this is your opportunity to shine in a role that’s both challenging and rewarding!

Hours : Tuesday through Saturday 8 : 30AM - 5PM

What You’ll Do

Oversee daily operations of the Returns Department, ensuring smooth and efficient processes.

Manage Same Day Return Check-In Processing with accuracy and speed.

Act as the liaison with 3rd Party Delivery, addressing returned inventory issues promptly.

Supervise the put-away of returned products and support Tech Repair processes.

Conduct Quality Control audits on wrapping, tagging, and inventory movement.

Assist with Evening Customer Pick-Ups, ensuring a seamless customer experience.

Serve as a keyholder, responsible for opening and closing the facility.

Maintain a clean, orderly, and safe work environment for products, tools, and equipment.

Verify product accuracy, inspecting for parts, hardware, damages, loss, or defects.

Support the transfer of clearance products to outlets.

Process recyclable materials (dunnage) per company procedures and guidelines.

Foster a professional, team-oriented work environment through positive conduct and leadership.

Adhere to all company processes, safety rules, and OSHA regulations.

Take on additional duties as needed to support the team.

Who You Are

You have a High School Diploma or GED and 2+ years of warehouse experience in receiving and assembling (preferred).

You’re skilled in operating standing lifts / tow motors and have a clean driving record.

You’re a master of time management, organization, and attention to detail.

You’re self-motivated, team-minded, and communicate effectively with colleagues and external partners.

You follow directions well and take pride in maintaining a professional work environment.

You’re physically capable of handling furniture up to 100+ lbs and standing / walking for extended periods.

You’re comfortable reading and writing to complete tasks accurately.

Why The Wellsville Group?

At The Wellsville Group, we believe in creating a workplace that’s engaging , supportive , and growth-focused —and our team agrees! You’ll have the chance to lead, make an impact, and grow with a company that values your contributions. Join us and be part of a culture that celebrates teamwork and excellence.