Implementation Specialist

Job Description

About the company :

The Courted team is a group of ambitious real estate experts, data scientists, developers, designers, and product managers. Our mission is to give every real estate entrepreneur an equal chance to grow and succeed in their business.

Courted has launched its best-in-class brokerage talent solutions platform for recruiting, retention, and market research. We are in the early stages of our journey as a company and are looking for leaders with an ownership mindset to help architect a disruptive force in the $40T+ residential real estate industry.

In the last 12 months we’ve scaled our operation and now service hundreds of customers across 100+ markets throughout the country. We are proud to work with the most influential brokerages in the country including Sotheby’s, SERHANT, @Properties, and more. Courted has won multiple industry awards, including Inman’s 2024 Innovator of the Year.

Courted is an exciting, dynamic workplace, and there's no better time to join the team than right now. We have achieved some exciting revenue milestones and are poised to reach new heights in the proptech space over the coming months. Coming off a year of 3.5x growth and strong momentum in 2025, Courted is in the top 10% of fastest growing tech startups globally – we invite you to join the future of real estate.

About the role :

Implementation Specialists at Courted are responsible for the first impression companies have of us as customers. They guide new customers through implementation / onboarding, training, and technical setup to ensure every user starts strong. From answering questions and troubleshooting issues to providing hands-on support, you’ll make sure customers feel confident and successful from day one.

This role is highly cross-functional, working closely with Sales, Customer Success, and Product teams. Every day will be dynamic—supporting a range of customers, solving different challenges, and shaping how clients experience Courted. It’s designed to give you deep exposure to both our customers and our platform, serving as a launchpad into longer-term opportunities across Customer Success, Sales, or other customer-facing roles.

About you :

You are passionate about solving customers’ problems and helping them succeed. You are inquisitive and can deeply understand a customer’s business, pain points, and growth aspirations. You are a natural teacher and can clearly communicate both how a product works, and how it is valuable. You are exceptionally organized and can roll up your sleeves and get things done without sacrificing quality. You enjoy building relationships with customers and helping them grow their business. You are excited to execute within a clearly defined structure while being unafraid to provide feedback on things that aren’t working.

What you'll do :

• Train new customers on how to use Courted, ensuring they understand the best practices for achieving value.
• Answer a diverse of questions from our customers via email and support channels.
• Proactively engage newly-trained customers whose Courted usage is weak in an effort to maximize customer retention and value.
• Lead regular training sessions with customers of all sizes, both 1 : 1 and in groups.
• Become a product expert on Courted, continuously collaborating with our Sales and CS teams on the priority and strategy of the customers we work with.
• Document and surface feedback from customers to our Product and Engineering Teams in a clear, organized, and actionable way.

What we’re looking for :

50% of your time in meetings with customers; interacting with and developing relationships with others energizes you.

Nice to haves :

Salary Range : $65,000-$80,000

This salary range represents the minimum and maximum for this role based in New York, NY. The salary given for this position depends on multiple factors, including years of experience, interview performance, and anticipated responsibilities of the role. Base salary is one component of Courted’s competitive total package, which also includes retirement savings, premium health and wellness benefits, lunches in-office, and more.