Studio Manager Job at Mighty Pilates in Santa Barbara

Overview

Mighty Pilates is seeking an outgoing and friendly full-time Studio Manager with prior management experience in fitness, wellness, or a spa setting. This role oversees all guest services operations and serves as the primary point of contact for staff and clients, while also enhancing the in-studio experience, driving marketing and sales efforts, and overseeing MindBody Online operations.

The Front Desk team reports directly to the Studio Manager. The ideal candidate is resourceful, enthusiastic, and passionate about delivering exceptional client service. The Studio Manager will report to the Vice President of Operations. While a love for Pilates isn’t required, it’s definitely a plus!

Remote & In-Studio :

This role is primarily based in the studio, with some flexibility to complete certain tasks remotely.

Role + Responsibilities :

• Overseeing the front-of-house operations and managing Front Desk staff, including hiring & training, scheduling adjustments, securing coverage, and stepping in when needed to maintain uninterrupted operations.
• Demonstrating tact, a high business acumen, and professionalism in responding to client and employee questions, concerns, and issues.
• Partnering closely with the Instructor Manager to align on scheduling and class coverage, instructor hiring needs, and equipment upgrades to ensure seamless studio operations.
• Managing timely studio upgrades, including submitting maintenance requests, monitoring cleaning schedules, and ensuring overall studio organization.
• Managing studio inventory, including retail, cleaning supplies, and equipment, to ensure stock levels are maintained and replenished as needed.
• Overseeing the studio budget and tracking expenses to ensure cost-effective purchasing.
• Reporting and following up on issues with Mindbody and other key platforms to ensure seamless operations.
• Communicating process changes and updates to Instructors and Front Desk team in a clear and timely manner.
• Acting as the expert on studio tools and platforms, including Mindbody, ClassPass, WellHub, and ADP, and providing necessary support.
• Driving client engagement and retention by researching and proposing community and marketing initiatives, with a focus on selling monthly packages to new prospects and upselling to current clients.
• Completing and submitting bi-weekly payroll accurately and on time for all employees.
• Managing relationships with studio property management and external vendors, including Mindbody Support, Balanced Body, and studio cleaners, among others.

Requirements :

Interview Process :

Start Date : TBD in November, in-person training before studio will be required in either Los Angeles, CA or San Francisco, CA.

Compensation :

Reach out to me if you are interested!

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