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JW Affinity IT is hiring: Network Analyst - Audio & Video in Lawrenceville
JW Affinity IT is hiring: Network Analyst - Audio & Video in LawrencevilleMediabistro • Lawrenceville, GA, United States
JW Affinity IT is hiring : Network Analyst - Audio & Video in Lawrenceville

JW Affinity IT is hiring : Network Analyst - Audio & Video in Lawrenceville

Mediabistro • Lawrenceville, GA, United States
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Job Description

Job Description

Overview

We are looking for a Network Analyst – Audio & Video to join our team.

Position Overview :

This position is responsible for providing Audio & Video technical support to County facilities. Incumbents coordinate and respond to service requests, assist with Cisco Webex / telepresence systems, and maintain Webex, Zoom, Google meeting applications.

Key Responsibilities :

  • Provides technical support to client's employees using various telecommunications and network systems.
  • Provides technical support to client's employees using Cisco telepresence end points, projectors, microphones, video monitors, video matrix systems and audio equipment.
  • Coordinating with vendors and customers for AV installations or service break fix.
  • Designs, configures, tests, implements, and maintains a variety of hardware, software, peripheral devices, and systems.
  • Monitors and ensures systems meet business and performance needs.
  • The individual will be required to be on-call after hours, weekends and holidays on a rotating schedule with other team members. The individual will also be required to work with and mentor other team members.
  • Perform configuration changes as required; advance level troubleshooting.
  • Technical implementation of telecommunications and network infrastructures.
  • Troubleshoot technical problems with the critical systems, servers and equipment within a 24 / 7 / 365 Data Center environment, handling the more complex and critical problems. Responds to system emergencies as required.
  • Performs other duties of a similar nature or level.

Qualifications :

  • Three years of professional level analyst and systems experience in a large-scale Information Technology environment.
  • Minimum of two years’ experience working with Audio / Video, Webex Systems, Zoom, Google meetingApps.
  • Previous experience working as an AV technician.
  • Preferred Experience :

  • Experience working in a Cisco network / Telecomm Environment preferred.
  • Experience working with Avaya, Siemens, and / or Rolm systems a plus.
  • Telecommunications systems administration principles
  • Provide customer support for AV systems such as Cisco Telepresence end points, projectors, tv’s, video matrix system, Crestron systems and audio systems.
  • Previous experience working as an AV technician.
  • Experience with creating / modifying macros for Cisco Telepresence end points and Crestron is a plus.
  • Provide customer service.
  • Repair and perform preventative maintenance on systems.
  • Maintain records and prepare reports.
  • Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, with matching)
  • Life Insurance Plan
  • PTO
  • Short Term & Long-Term Disability
  • Internet & Phone Allowance (for applicable roles)
  • Wellness Resources (EAP)
  • Pet Insurance
  • Work-Life balance
  • Flexible Hours
  • Full-Time Permanent Positions
  • JW is a full-service IT Solution Provider assisting schools and private organizations with strategic and innovative IT-related projects. We take the time to learn about our clients to develop, implement, and monitor the projects to which we are contracted. JW is a certified small, woman, minority-owned business through the National Minority Supplier Development Council.

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