Patient Experience Specialist

Job Description

Job Description

Benefits :

401(k)

Dental insurance

Free food & snacks

Health insurance

Paid time off

Who We Are

WRS is a medical device company headquartered in Ann Arbor, MI. We offer world-class multi-modal post-op pain management for orthopedic excellence. We focus on systems that improve patient recovery and practice management. We do all of this while combating the Opioid Epidemic. We are located in the heart of downtown Ann Arbor, MI, and we are looking for a full-time Patient Experience Specialist.

We offer a best-in-class benefits package including medical / dental / vision, unlimited PTO, 401k, company-paid life insurance and long-term disability benefits. We also have frequent company-sponsored events and lunches, and snacks in the office.

Our culture is one of caring and collaboration, and we enjoy a flexible and team-oriented environment.

What Youll Do :

• Call patients to coordinate equipment dispensing and provide education on product use.
• Confidently address patient questions or hesitations, with the ability to upsell and communicate the value of our equipment.
• Provide thorough troubleshooting support and assist with equipment setup.
• Deliver timely updates on patient interactions to the sales team and internal staff.
• Maintain accurate records and ensure compliance with company processes.
• Treat every patient with patience, kindness, and understanding, delivering excellent service at every step.
• Ability to learn and work with multiple software systems throughout the day.

What You'll Bring

• Comfortable with patient-facing conversations, including upselling when needed.
• Technical aptitude to troubleshoot and set up medical devices.
• Team player with a compassionate, customer-first mindset.
• High School Diploma (or equivalent); college degree preferred.
• 1+ year experience in a medical setting preferred.
• Must be analytical and solution-oriented with excellent problem-solving abilities, superior follow-up skills, strong time management, and the ability to shift gears frequently throughout the day
• Excellent verbal and written communication skills

Flexible work from home options available.