Senior Customer Architect (Remote)

Job Description

Job Description

At Imply, our mission is to empower people and organizations to achieve more with their data. We believe that better insights lead to better decisions, and that the right technology can remove barriers, spark innovation and create lasting impact. In addition to our successful database business, we're building the industry's first observability warehouse, Imply Lumi. Built by the creators of Apache Druid, Lumi lets organizations store more data, support more use cases and spend less for observability. Imply Lumi is a high-performance, cost-efficient data layer built to decouple existing observability tools with zero disruption.

In this role, you will help redefine what is possible with observability and security data. As part of the Customer Experience Team you will play an important role in bringing Imply Lumi to life. Lumi delivers lightning fast queries, significant cost savings and seamless integration with leading observability technologies while giving customers the freedom to innovate without vendor lock-in. You will partner closely with customers to understand their challenges, design tailored solutions and demonstrate how Lumi can unlock new levels of speed, scale and value from their data.

Backed by leading investors including a16z and Bessemer Venture Partners, Imply is on a fast growth trajectory, transforming how organizations manage and gain insights from their observability and security data. Our customers, including Pepsi, Reddit, Roblox, Salesforce, and others, rely on our technology to power faster decisions, reduce costs, and unlock new possibilities. Come join a team of innovators and problem-solvers who are reshaping the future of data!

Key Responsibilities

• Partner with the sales team in pre-sales engagements to design and present solutions for Imply Lumi that address customer needs in observability, SIEM, and adjacent analytics use cases.
• Leverage deep expertise in Splunk and familiarity with related tools such as Cribl, Grafana, and Elastic to ensure seamless integration into customer environments.
• Lead technical discovery, proof-of-concept, and pilot deployments, ensuring smooth onboarding, measurable value delivery, and alignment with customer business objectives to drive new and expansion opportunities.
• Provide advanced troubleshooting during pre-sales and early adoption phases, building customer trust through technical expertise, responsive engagement, and a commitment to long-term success.
• Serve as a trusted advisor by identifying optimization opportunities, uncovering additional use cases, and sharing best practices for managing observability and security data at scale.
• Collaborate with product management and engineering to share customer feedback, address solution gaps, and influence the Lumi roadmap to improve product-market fit.
• Help achieve revenue targets set by the company
• Keep opportunity information up-to-date in Salesforce and other tools in partnership with the Sales team

Required Skills and Experience

Bonus Points

What we offer :

Individual compensation will be determined based on the candidate's experience and qualifications aligned with Imply's internal leveling guidelines and benchmarks. The below range encompasses roles with on target earnings. This role is also eligible to participate in Imply's equity plan subject to the terms of the applicable plans and policies.

Compensation : $200,000 - $280,000

Don't meet every single requirement? Studies have shown that certain minority groups are less likely to apply to jobs unless they meet every qualification. At Imply, we are dedicated to building a diverse, inclusive and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or for other roles in the future.

Imply is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Please note, applications and candidate submissions are subject to our privacy policy and, for California residents, the CCPA terms available at https : / / imply.io / privacy.

Attention : Imply Applicants

Due to reports of phishing, we're requesting that all Imply applicants apply through our official Careers page at imply.io / careers. All official communication from Imply will come from email addresses ending with @imply.io.

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