Scholar and Donor Services Database Coordinator

Scholar and Donor Services Database Coordinator

Req number : R6489

Employment type : Full time

Worksite flexibility :

Onsite

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Salesforce NPS Database Coordinator ready to take us to the next level! If you have a record of success in prospect research supporting major gift efforts, strong CRM database experience, and are looking for your next career move, apply now.

Job Description

We are looking for a Salesforce NPS Database Coordinator to manage donor data, coordinate gift processes, ensure effective donor engagement, and collaborate across departments to support fundraising goals and improve operational efficiency. This position will be full-time, contract to hire with our client and onsite, with employees expected to work onsite in Evanston, Illinois 5-days per week. Core business hours are 8 : 30am - 4 : 30pm (35-hour work week).

Due to the specific legal and contractual requirements associated with this position, only US Citizens and Green Card Holders / Permanent residents will be considered for this role. Candidates must be able to work directly on CAI's W2.

What You’ll Do

Maintain and manage central donor database using Salesforce, including all aspects of donor information, research, queries, and production of reports

Plan, manage, and implement processes to effectively accept, receive, and acknowledge gifts / donations, working in conjunction with the Finance department to ensure proper accounting and reporting

Plan, manage, and coordinate pledge fulfillment implementation working as the liaison between the Corporation’s Scholar and Donor Services department and the Finance department

Plan, coordinate, and manage donor recognition programs and activities designated to increase awareness and support corporate goals and objectives

Coordinate with the Scholar and Donor Services leadership team and the Finance department to implement, update, and maintain the Corporation’s Gift Acceptance Policies

Maintain accurate records in the constituent database regarding all acknowledgement and recognition programs

Create, send, and track acknowledgment / thank you letters, ensure pledge reminders are sent according to donor’s wishes, and coordinate end of year tax documents with the Finance department

Create and distribute detailed summary pledge reports on a monthly basis for the fundraising campaign leadership team

Work closely with management to track and improve donor communications

Coordinate with internal staff regarding the management of the Salesforce database including Scholar events, internal and external awards, and recognitions, career updates, etc.

Ensure major donors are included in appropriate events and are recognized for their service, participation, and generosity

Collaborate with vendors, internal staff, and others as needed

In consultation with internal staff, plan, manage, and implement policies and procedures related to the use of the Scholar and Donor database, electronic and paper files, as well as any other donor data

Coordinate the assignment of prospective donors to internal staff, Fundraising Campaign Committee, Board of Directors, and other campaign volunteers

Inform fundraising campaign leadership of important milestones and information regarding major donors (i.e., birthdays, anniversaries, special accomplishments, etc.) in connection with cultivation and gift / donation solicitation activity

Engage in prospect research activities

Collaborate with Information Technology (IT) department on matters related to database security, system updates, and data related IT needs

Work directly with other internal departments to enhance prospecting efforts

Extensive use of a customized database in addition to standard PC applications

Recommend and help implement procedural improvements / efficiencies

Perform general administrative duties, including data input, correspondence, proofing documents, etc.

Various other duties as assigned by the Scholar and Donor Services leadership team, corporate officers, and upper management of the corporation

What You'll Need

Required :

Bachelor’s degree in Marketing, Communications, or a similar discipline; advanced degrees / certifications preferred

Strong database experience including building custom reports ensuring accurate high-quality data

A demonstrated record of success in prospect research supporting major gift efforts in asking for and closing major donations for not-for-profits

Excellent written and verbal communication skills

Strong project management and organizational skills

Familiarity with philanthropic and fundraising best practices

Must be a collaborative team player who enjoys working with others

Thorough knowledge and experience working with Word, Excel, and Adobe Acrobat required

Experience with Customer Relationship Management (CRM) software, preferably Salesforce or another well-known not-for-profit industry constituent database

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

$30-$34 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and / or other paid time off as provided by applicable law.