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Technical Services Analyst

Technical Services Analyst

Harris ComputerNevada, IA, US
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Why consider this job opportunity

  • Comprehensive medical, dental, and vision coverage from your first day of employment
  • Three weeks of vacation, increasing to four weeks after three years and five weeks after seven years, plus five personal days
  • Employee stock ownership and RRSP matching programs
  • Flexible work options to support work-life balance
  • Performance-driven organization with numerous opportunities for advancement
  • Financial and professional development support for CPA candidates and members

What to Expect (Job Responsibilities)

  • Coordinate, diagnose, and troubleshoot incoming employee calls, providing support for technical problems and IT issues
  • Ensure timely resolution of problems or escalate issues to appropriate technical personnel as needed
  • Provide case status updates to management and end-users to keep all parties informed
  • Develop, document, and implement standard operating procedures and customer service guidelines for remote IT support
  • Maintain effective relationships with users to enhance support services

    • What is Required (Qualifications)

  • Bachelor\'s degree or 2-3 years of experience in a related field
  • Experience providing face-to-face support to a corporate customer base
  • Proficiency in Microsoft O365 Suite
  • Knowledge of VPN-Remote Connectivity and Mobile Device Management
  • Familiarity with Active Directory

    • How to Stand Out (Preferred Qualifications)

  • Experience in a performance-driven organization
  • Additional certifications related to IT support or customer service

    • InformationTechnology #TechnicalSupport #CareerOpportunity #EmployeeBenefits #FlexibleWorkOptions

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    Technical Analyst • Nevada, IA, US