Customer Success Manager

A company is looking for a Customer Success Manager - Group.

Key Responsibilities

Proactively coach and enable customers to achieve optimal performance on the athena platform

Drive outstanding customer experiences through speedy issue resolution and a customer-centric approach

Provide analytical and project support focused on Revenue Cycle Management (RCM) improvement

Required Qualifications

Bachelor's degree preferred

5-10+ years of experience in customer success, account management, or revenue cycle consulting or leadership

Deep understanding of revenue cycle operations, terminology, and workflows

Experience with athenahealth, EPIC, Cerner, or similar RCM platforms

Specialty knowledge in Orthopedics, Pediatrics, or Women's Health considered a plus