Call Center Agent - Located in Warroad, MN

Job Overview :

The Call Center Agent plays a critical role in delivering a premier Marvin experience by serving as a central point of contact for customers across all 50 states. This position supports a high-volume, fast-paced environment, coordinating with internal teams and external customers to ensure efficient delivery service and exceptional customer satisfaction.

Highlights of your role :

• Answer, identify, and appropriately redirect incoming calls from the Support Services Call Center.
• Review and forward customer inquiries submitted via the website.
• Maintain accurate phone logs and update the call center database regularly.
• Provide clerical and administrative support to department supervisors.
• Schedule and coordinate up to 300 work orders weekly, ensuring alignment with service technician availability and customer needs.
• Collaborate with over 75 service technicians, 50 Customer Care Associates (CCAs), and multiple supervisors across the U.S.
• Utilize Marvin systems including Salesforce, OMS, MODL, Print Book, and Outlook to manage customer interactions and service workflows.
• Register product warranties and ensure proper documentation.
• Demonstrate deep understanding of Marvin products and replacement parts to support customer inquiries and service coordination.
• Influence and guide customers and service technicians to meet aggressive scheduling goals.
• Provide backup support in other functional areas as needed. Perform miscellaneous duties to ensure consistent and high-quality customer experience.

You're a good fit if you have (or if you can) :

Also want to make sure you have :

We invite you to See Yourself at Marvin :

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include :

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer :

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.

Compensation : $16.05 - $20.07