Talent.com
Service Excellence Manager

Service Excellence Manager

VirtualVocationsSanta Ana, California, United States
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Service Excellence Manager - Commercial Customer Care.

Key Responsibilities

Lead and develop teams in Training, Workforce Management, Quality Assurance, and Process Engineering

Oversee workforce management, including forecasting, scheduling, and performance monitoring

Drive process improvements and maintain service quality standards across customer interactions

Required Qualifications

5+ years in customer service or operations, with 2+ years in a management role

Proven experience in workforce planning, training delivery, and process improvement

Strong data analysis and performance metric reporting skills

Experience with WFM platforms and contact center systems

Familiarity with document control principles and structured problem-solving approaches

serp_jobs.job_alerts.create_a_job

Manager Service Excellence • Santa Ana, California, United States

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Service Center Manager

Service Center Manager

MRC GlobalCarson, CA, US
serp_jobs.job_card.full_time
MRC Global serves the oil and gas industry across the upstream, midstream, and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Create an environment that in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
BCF In-Service Success Senior Manager

BCF In-Service Success Senior Manager

Veterans StaffingLong Beach, CA, US
serp_jobs.job_card.permanent
Senior Program Management Manager.At Boeing, we innovate and collaborate to make the world a better place.We are committed to fostering an environment for every teammate that's welcoming, respectfu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Senior Client Services Manager - Enterprise

Senior Client Services Manager - Enterprise

TatariLos Angeles, CA, US
serp_jobs.job_card.full_time
Senior Client Services Manager - Enterprise.Tatari is on a mission to revolutionize TV advertising.We work with some of your favorite disruptor brandslike Calm, Vuori, Rocket Money, and hundreds mo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Senior Client Services Manager

Senior Client Services Manager

TatariLos Angeles, CA, US
serp_jobs.job_card.full_time
Senior Client Services Manager.Tatari is on a mission to revolutionize TV advertising.We work with some of your favorite disruptor brandslike Calm, Vuori, Rocket Money, and hundreds moreto grow the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Product Enablement Manager

Product Enablement Manager

Zenlayer, IncDiamond Bar, CA, US
serp_jobs.job_card.full_time
Zenlayer is the first massively distributed edge cloud provider, operating 290+ Points of Presence across 70+ countries.With accolades including PTC Best Networking Innovation, Outstanding Cloud, D...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Service Center Manager III

Service Center Manager III

AggrekoSanta Fe Springs, CA, US
serp_jobs.job_card.full_time
We're a global leader in providing energy solutions that help businesses grow and communities thrive.We work as a team, and we're proud of the difference we make to customers, to local communities,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
BCF In-Service Success Senior Manager

BCF In-Service Success Senior Manager

USA JobsLong Beach, CA, US
serp_jobs.job_card.permanent
Senior Program Management Manager.At Boeing, we innovate and collaborate to make the world a better place.We're committed to fostering an environment for every teammate that's welcoming, respectful...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Service Manager

Service Manager

Mr. RooterANAHEIM, CA, US
serp_jobs.job_card.full_time
You are a detail-oriented, self-starter that thrives in a fast-paced environment, enjoys improving processes and helping your teammates get the best from themselves. You get results because you take...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Manager, Service Operations - Los Angeles, CA

Senior Manager, Service Operations - Los Angeles, CA

Cubic CorporationLos Angeles, CA, US
serp_jobs.job_card.full_time
Job Title : Service Operations Manager.Reporting to the VP of Service Operations this position is responsible for all activity related to the efficient and effective provision of service on defined ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Customer Service Manager

Customer Service Manager

LHHLong Beach, CA, US
serp_jobs.job_card.full_time
Manager of Customer Experience.Join us in a newly created role that will shape how we serve our community across call centers, retail, and digital touchpoints. Reporting to our VP of Customer Experi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
IS Tech Services Manager

IS Tech Services Manager

BernhardLos Angeles, CA, US
serp_jobs.job_card.full_time
IS Technical Services Team Manager.The IS Technical Services Team Manager is responsible for the execution of Retro-Commissioning and Commissioning services, for assigned projects, as efficiently a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Mgr, Service

Mgr, Service

Sunbelt ControlsAzusa, CA, US
serp_jobs.job_card.full_time
The Service Manager is responsible for the successful sale and execution of Sunbelt Controls Service Projects, Tenant Improvements, Time and Material, and Renewable Maintenance Agreements.This will...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Customer Success Manager, Service Provider

Senior Customer Success Manager, Service Provider

RelativityLos Angeles, CA, United States
serp_jobs.job_card.full_time
The Service Provider Customer Success Management Team supports our partners in meeting their goals using the Relativity suite of products. The team guides overall value and product adoption based on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Manager, Service Delivery

Manager, Service Delivery

Cushman & WakefieldSan Juan Capistrano, CA, US
serp_jobs.job_card.full_time
Essential Functions and Responsibilities : .Ensure the day-to-day operations of the facility(ies) or campus, including custodial, life-safety, engineering, site services, and general maintenance, are...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Manager, Premium Service

Senior Manager, Premium Service

Angel City FCSanta Monica, CA, US
serp_jobs.job_card.full_time
Senior Manager, Premium Service.At Angel City, we are building a world-class organization that uses sport to drive equity. Our vision is to create engaging and unique experiences that bring the purp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Manager, Business Excellence and Transformation- Onsite

Manager, Business Excellence and Transformation- Onsite

AbbVieIrvine, CA, US
serp_jobs.job_card.full_time
Business Excellence And Transformation Manager.AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challeng...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Regional Service Manager

Regional Service Manager

Stiles BrandRancho Cucamonga, CA, US
serp_jobs.job_card.full_time
Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years.With world-class machinery backed by an experienced and responsive support team, e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Service Sales Manager

Service Sales Manager

ACCO Engineered SystemsEl Segundo, CA, United States
serp_jobs.job_card.full_time
The Service Sales Manager is responsible for maximizing the market penetration of the Mechanical Services Group at acceptable and agreed to profitability levels. This will be accomplished by capital...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Service Manager

Service Manager

CintasPico Rivera, CA, US
serp_jobs.job_card.full_time
Cintas is seeking a Service Manager to directly manage our customer facing Service team.Responsibilities include hiring and performance management. managing the overall performance of a team; provi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Customer Service Manager

Customer Service Manager

VCA Animal HospitalsLos Angeles, CA, US
serp_jobs.job_card.full_time
VCA Animal Specialty & Emergency Center (ASEC) is a multi-specialty and emergency practice located in West Los Angeles.Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Im...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days