Standards & Enforcement Specialist

A company is looking for a Standards & Enforcement Specialist.

Key Responsibilities

Enforce content guidelines by moderating flagged content and responding to tickets related to various issues

Efficiently manage moderation queues while maintaining accuracy in handling a large volume of tickets

Monitor key operational metrics to ensure team compliance with SLAs and suggest improvements to policies and procedures

Qualifications

3+ years of experience in Trust & Safety, content moderation, or a similar fast-paced role

Ability to handle high volumes of sensitive content and make quick decisions

Alignment with the principles of free speech and content moderation philosophy

Proficiency with moderation tools and internal enforcement systems

Independent, proactive, and capable of driving work forward under pressure