Back Of House Manager
At the Lake District Chick-fil-A, Managers are responsible for assisting the upper leadership team in all aspects of shift management and ensuring that each guest has an outstanding experience. Managers are responsible for following established opening and closing procedures for their assigned area of the restaurant. General responsibilities include :
- Enact the Operator's vision
- Ensure adherence to the Create Raving Fans strategy by holding Team Members accountable to Chick-fil-A standards
- Strictly adheres to all Company policies and procedures
Human Resources / Training / Development
The #1 Goal of a Manager is to drive the productivity of the team to levels of excellence.Develop, train, and oversee Team Leaders who assist in running the shiftDevelop good, working relationships with other managers to ensure that labor is leveraged wellMonitor and evaluate staffing levels to ensure Operational ExcellenceAssist with Training of Team MembersEnsure Team Members are adhering to established recipes / procedures and new rollout-outs as necessaryLead by example- Living out and ensuring team members are adhering to 1st and 2nd mile services and winning hearts everydayMust be fully capable of following the opening and closing procedures of the Restaurant and well versed in back office procedures and computer applicationsCommunicates employee performance and policy / procedure violations to upper leadership for appropriate handling.Operational Responsibilities
Creating the setup sheetAdministering breaksMaking labor cuts when necessaryDelegating tasks to team members and team leadsEnsures that Team Members follow recipes and reads screens to accurately prepare all orders.Ensures that Team Members are extremely accurate with weights and measurements for all recipe items.Ensures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.Ensures that workstations are clean and well stocked at all times.Ensures that all kitchen equipment is in working order.Understand emergency procedures and food safety guidelinesPerform additional tasks as needed throughout shiftExpectations for Self-Management
Maintain a positive relationship with all Leaders and Team MembersDemonstrate respect; be an example and set the tone for othersDiscuss disagreements privately, professionally and in a timely mannerStrive to promote the Chick-fil-A brand and create brand loyalty in customersMake timely decisions judged to be right for the business even though they may be difficult, controversial, or circumstances may be unclearTake ownership for decisions by standing by them and accepting resulting consequencesHelp detect and resolve team breakdownsCommunicate effectively with individuals up, down, and across the organization.Present opinions accurately and persuasivelyboth one-on-one and to a groupDisplay a contagious sense of enthusiasm for the Chick-fil-A brand.Actively promote the Chick-fil-A brandSuccess Factors
Complete all leadership development assignmentsComplete training assignments on new or advancing team membersComplete periodic reviews on team membersAchieve assigned selling goalsMotivate and lead team members to achieve 78% or greater score in speed of service, cleanliness, order accuracy and overall satisfaction scoresComplete or delegate 2 Safe Assessments a day with the goal of achieving a Food Safety Score of 1 out of 10Complete or delegate 2 ERQA's a day with the goal of achieving a Food Safety Score of 1 out of 10Requirements
18+ years oldDemonstrated leadership experience requiredAvailable to work days, weekends, and / or nightsMust be able to work up to 45 hours per weekMust be available to work up to 4 Saturdays a monthComplete all leadership development assignmentsComplete training assignments on new or advancing team membersComplete performance reviews on team membersLake District Chick-fil-A is seeking hospitality professionals. At Lake District Chick-fil-A, the Manager role is more than just a job, it's an opportunity to be a hospitality professional and earn a premium wage. In addition to working directly for an independent Operator, team members gain life experience that goes far beyond just serving a great product in a friendly environment. If you are looking for a great work environment with true career opportunities, then Lake District Chick-fil-A is the place for you. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary.
Job Benefits :
Employer Healthcare ContributionsComprehensive Insurance CoveragesScholarship OpportunitiesLeadership DevelopmentFlexible SchedulingSundays OFFThis job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.
