Talent.com
Pro Services Specialist

Pro Services Specialist

Floor & Decor HoldingsArlington Heights, IL, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Floor & Decor Pro Services Representative

$15.00 - $21.20

Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities.

Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers.

Minimum Eligibility Requirements :

  • High School diploma or equivalent. Associate Degree or higher is a plus.
  • 1 year in retail or wholesale contractor sales, service, supply and / or professional installation.
  • Strong written and verbal communication skills.
  • Experience with Salesforce / CRM software is a plus.
  • Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Essential Job Functions :

  • Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
  • Support the PRO desk in-store : phone calls, manage orders, order follow-up, customer support and escalations.
  • Collaborate with the Store Team to identify PROs in our Store.
  • Maintain extensive knowledge about Floor & Decor products.
  • Train and support the Store Team on how to use our selling process.
  • Understand our PRO business to educate our PRO customers and expand their participation.
  • Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
  • Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
  • Coordinate and assist with PRO Customers in-store activities.
  • Collaborate in all store initiatives.
  • Demonstrate ability to make effective program and benefit presentations.
  • Must possess excellent customer service skills and be results oriented.
  • Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
  • Ability to multi-task, meet deadlines, and work in a fast-paced environment.
  • On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D's benefits and capabilities.
  • Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
  • Working Conditions (travel & environment) :

    This position is hourly, knowing it may include hours which could exceed eight hours in a day.

  • May require travel up to 20%.
  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
  • Medium Work Ability to exert 20-50 pounds of force occasionally, and / or 10-25 pounds of force frequently, and / or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
  • Note : Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

    Store Hours :

    Monday - Friday 7 : 00 AM - 8 : 00 PM

    Saturday 8 : 00 AM - 7 : 00 PM

    Sunday 10 : 00 AM - 6 : 00 PM

    Pickup Hours :

    Monday - Friday 7 : 00 AM - 7 : 00 PM

    Saturday 8 : 00 AM - 7 : 00 PM

    Sunday 10 : 00 AM - 6 : 00 PM

    Benefits & Rewards :

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • A personal holiday and Volunteer Time Off program
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
  • Equal Employment Opportunity :

    Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

    This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

    serp_jobs.job_alerts.create_a_job

    Service Specialist • Arlington Heights, IL, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Business Process Specialist, Private Client Services

    Business Process Specialist, Private Client Services

    Marsh LLCChicago, IL, United States
    serp_jobs.job_card.permanent
    Award-winning, inclusive, Top Workplace culture doesn’t happen overnight.It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Services Specialist

    Client Services Specialist

    AmerisourceBergen Corporation (Cencora)Romeoville, Illinois, United States
    serp_jobs.job_card.full_time
    Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Support Services Specialist

    Support Services Specialist

    Lewis UniversityRomeoville, IL, United States
    serp_jobs.job_card.full_time
    This Support Services Specialist will assist with the data management function as part of each program's compliance.Please click the link below to learn more about our benefits.Lewis University | O...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    QNXT Configuration Specialist

    QNXT Configuration Specialist

    CoSourcing PartnersChicago, IL, United States
    serp_jobs.job_card.full_time
    QNXT Configuration Specialists.These roles will also support the buildout of 95 Medicare Plan Benefit Packages (PBPs) for 2026. Candidates with strong commercial or marketplace experience, and deep ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Gifted Program Support Specialist

    Gifted Program Support Specialist

    Chicago Public SchoolsChicago, IL, United States
    serp_jobs.job_card.full_time +1
    Chicago Public Schools (CPS) is a district on the rise, serving over 320,000 students in 500+ schools and employing over 44,000 people, most of them teachers. CPS has set ambitious goals to ensure t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Business Process Specialist, Surety

    Business Process Specialist, Surety

    Marsh LLCOrland Park, IL, United States
    serp_jobs.job_card.full_time
    Award-winning, inclusive, Top Workplace culture doesn’t happen overnight.It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Solutions Specialist

    Solutions Specialist

    CentralSquare TechnologiesElk Grove Village, IL, US
    serp_jobs.job_card.full_time
    This role will apply knowledge of the local government market and CentralSquare software systems to.Solutions Specialist will respond to Requests for Proposals (RFPs),. Sales Representatives prepari...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Services Lead

    Client Services Lead

    NaehasLisle, IL, US
    serp_jobs.job_card.full_time
    This is an exceptional opportunity to join a privately held, fast-paced Software as a Service (SaaS) national company based in Silicon Valley. Naehas is changing the world of data-driven customer ex...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Contract Implementation Specialist

    Contract Implementation Specialist

    Blue Star Partners, LLCLake Forest, IL, United States
    serp_jobs.job_card.full_time
    Contract Implementation Specialist.Year (with possible extensions).W2 (Must be authorized to work in the U.Contract Implementation Specialist. This role provides administrative, analytical, and proc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Product Support Specialist

    Product Support Specialist

    Medline Industries - Transportation & OperationsChicago, IL, US
    serp_jobs.job_card.full_time
    Job Summary Medline has an immediate opening for a Product Support Specialist in our Urology division! The Product Support Specialist will provide in depth knowledge and support to various internal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_less
    • serp_jobs.job_card.promoted
    Software Asset Management Specialist (Hybrid Work Options)

    Software Asset Management Specialist (Hybrid Work Options)

    CDM SmithLisle, IL, United States
    serp_jobs.job_card.full_time
    CDM Smith is seeking a Senior IT Asset Management Specialist to lead and manage all aspects of the software lifecycle, including sourcing, procurement, planning, budgeting, compliance, and auditing...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Compliance Services Specialist I

    Compliance Services Specialist I

    WheelsSchaumburg, IL, US
    serp_jobs.job_card.full_time
    The Compliance Services Specialist I is responsible for management of various transactional process managed by the Compliance services team. Transactions include management of new vehicle paperwork ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Intervention Specialist for Adult Protective Services Program

    Intervention Specialist for Adult Protective Services Program

    Metropolitan Family ServicesChicago, IL, US
    serp_jobs.job_card.full_time
    If asked to describe the culture at Metropolitan Family Services, we could do that in one word.Reflected in both our internal culture as well as through the services we provide, community is at the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Program Support Specialist, Public Services CFRE20056FIRE

    Program Support Specialist, Public Services CFRE20056FIRE

    InsideHigherEdGlen Ellyn, Illinois, United States
    serp_jobs.job_card.full_time
    Program Support Specialist, Public Services CFRE20056FIRE.Program Support Specialist, Public Services CFRE20056FIRE.The College of DuPage is a comprehensive community college located 27 miles west ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Implementation Specialist I

    Implementation Specialist I

    ADPSchaumburg, IL, United States
    serp_jobs.job_card.full_time
    Are you ready to join a company offering career advancement opportunities throughout your career journey?.Are you looking for an inclusive environment with a culture of collaboration and belonging?...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Associate Technical Product Specialist

    Associate Technical Product Specialist

    Hirose Electric USADowners Grove, IL, United States
    serp_jobs.job_card.full_time
    Reporting to the Deputy Manager of Product Management, this entry-level position is an individual contributor with primary responsibility for managing the product life cycle and 4P execution for as...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Extended Support Specialist

    Extended Support Specialist

    UCP Seguin of Greater ChicagoRiver Forest, IL, US
    serp_jobs.job_card.full_time
    Provide supportive assistance, personal care & training to consumers in their daily living, social, recreational, day services and community activities, in accordance with the goals & requi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    PROGRAM SUPPORT SPECIALIST

    PROGRAM SUPPORT SPECIALIST

    State of IllinoisLombard, IL, United States
    serp_jobs.job_card.full_time
    Job Requisition ID : 50499 Closing Date : 10 / 14 / 2025 ​Agency : Department of Employment Security Class Title : EMPLOYMENT SECURITY SPEC I - 13671 Skill Option : None Bilingual Option : None Salary : Antic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Business Process Specialist

    Business Process Specialist

    ZipRecruiterChicago, IL, United States
    serp_jobs.job_card.permanent
    Job DescriptionJob Description .Chicago, IL (Hybrid – 2-3 days onsite weekly).This position is eligible for medical, dental, vision, and 401(k). Addison Group is proud to be partnering with a missio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    Professional Services Engineer

    Professional Services Engineer

    CarbyneChicago, IL, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Hi there! We’re Carbyne, and every day, we’re on a mission to revolutionize public safety.As the global leader in emergency collaboration technology, we’re building a cutting-edge platform that hel...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30