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Key Account Manager

Key Account Manager

Dominion PayrollRichmond, VA, USA
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Dominion Payroll is hiring a Key Account Manager!

If you're looking for an exciting career with one of the fastest growing, independent payroll companies in the country, with a team of motivated colleagues and proven leaders providing unlimited learning potential, then Dominion Payroll is where you want to be. We pride ourselves on being a successful alternative to large, publicly-owned payroll companies. At Dominion Payroll we bring unique solutions to the marketplace and strive to delight our customers every day. We are engaged in our communities and contribute to local non-profits. Join us today to learn why we're quickly becoming the premier choice in customized payroll and HR solutions.

Reasons you should join Dominion Payroll :

  • Rock solid industry leader for HCM and payroll and original partner in the iSolved Network
  • An Inc. 5000 honoree for 12 consecutive years for being one of the fastest growing companies in the country
  • Renowned customer retention with industry leading Net Promoter Score
  • Proprietary, web-based technology that provides competitive advantages
  • Locally owned and operated
  • Phenomenal opportunities for advancement

Here's what you'll do day-to-day :

  • Serve as the primary relationship owner for designated top-tier clients and partnership accounts, fully owning the relationship and driving measurable value.
  • Establish and maintain a consultative service model that proactively identifies client needs, ensures timely issue resolution, and strengthens long-term relationships.
  • Develop and execute relationship plans for both partners and clients that align with business goals, drive engagement, and support mutual success.
  • Facilitate regular meetings and business reviews to assess performance, share insights, and identify opportunities for service expansion or process improvement.
  • Act as liaison and advocate , connecting clients and partners to the right internal teams to ensure smooth delivery across payroll, HR, benefits, and compliance services.
  • Leverage internal expertise and resources to support client initiatives, resolve challenges, and enhance overall satisfaction.
  • Collaborate cross-functionally to ensure consistent communication, coordinated support, and alignment on shared objectives between Dominion Payroll and its partners.
  • Monitor client health and engagement , identifying risks and taking proactive steps to strengthen retention and satisfaction.
  • Position Dominion Payroll as a trusted strategic partner , not just a service provider, by demonstrating a deep understanding of each client's or partner's business model, goals, and challenges.
  • Here's what we're looking for :

    3-5 years of experience in account management, client success, or partnership management, ideally in payroll, HCM, SaaS, or professional services.

  • Strong working knowledge of payroll, human resources, benefits administration, and finance / tax ; FPC / CPP certifications are a plus.
  • Proven success managing high-value, multi-stakeholder relationships and driving strategic engagement.
  • Exceptional communication and presentation skills , with confidence leading meetings with client executives or partner organizations.
  • Strong analytical and problem-solving abilities , with the judgment to know when to escalate issues.
  • Highly organized, detail-oriented, and able to manage multiple priorities effectively.
  • Proficiency with Microsoft Office and comfort using CRM and client management tools.
  • Ability to work independently while fostering strong internal collaboration and teamwork.
  • Commitment to professionalism, confidentiality, and continuous learning.
  • Demonstrated ability to stay informed on industry trends and emerging best practices to enhance client and partner success.
  • Understand, embrace and embody DP Core Values. These core values clearly define the DP culture, and they must be reflected in everything we do and every interaction we have. Our core values are the framework from which we make all of our decisions.
  • Community : We are stronger together than apart. Connection to our communities helps u s better connect with ourselves and have a positive impact on both. Knowing and caring for each other helps to deepen trust and partnership which brings clarity and purpose to our work.

  • GSD : Get Shit Done! Start right now and don't stop. We are never done.
  • Rise Above : Expectations, disagreements, ego, challenges - push yourself to become the best version of you.
  • Passion : Bring passion to every day by creating meaningful impact in your work, for our clients, relationships, and our communities.
  • Create Culture : Culture enhances our quality of daily life and increases opportunities for learning, understanding, and growth.
  • DP No Se Vara : Never get stuck. We find a way or make a way.
  • Excellence : Don't let good be the enemy of great. Every single thing that you do matters!
  • Company Perks :

  • Robust 401k match program 💸
  • Significant paid time off plus company paid holidays  🌴
  • 16 hours of volunteer paid time off   ⏰
  • Quarterly community-focused opportunities  🌍
  • Friday lunch 🍴
  • Close at 4pm on Fridays 🌞
  • Wellness and employee assistance programs  ☑️
  • Dominion Payroll offers competitive pay and equitable compensation practices. Our job titles may span more than one career level. The targeted hiring salary range for this role is between $65,000 and $72,000 . The actual pay is dependent upon many factors, including but not limited to : prior work experience, training / education, transferable skills, business needs, and geographical location. The pay range is subject to change and may be modified in the future.

    Dominion Payroll is proud to be an equal opportunity employer and encourages veterans and those self-identified as diverse to apply. We are committed to providing an inclusive and welcoming environment for all members of our community. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. All employment decisions are based on qualifications, merit, and business needs.

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    Key Account Manager • Richmond, VA, USA

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