Talent.com
Engagement Center Specialist I

Engagement Center Specialist I

Veterans StaffingPowell, OH, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Customer Service Representative

Handles incoming service calls from clients, or potential clients, having questions regarding their current account relationships or seeking information about additional products and services. Completes client follow up resulting from inbound calls such as account maintenance, records research, and follow up on information requests. Makes outbound non-sales calls to support various departmental and company initiatives. Initiates client conversations to determine and appropriately address client financial needs, actively seeking sales referrals of the broad range of financial services and accounts offered by the bank and its affiliates. Maintains current and detailed knowledge of all bank products and services, as well as a working knowledge of non-bank services, such as brokerage and insurance, in order to effectively promote and refer these products.

Essential Job Responsibilities

  • Handles incoming service calls from customers including but not limited to :
  • Existing deposit and loan account inquiries
  • Account maintenance requests, including name and address changes
  • Online Banking and Mobile Banking access issues and inquiries
  • Online BillPay and Mobile Deposit inquiries
  • Debit card transaction inquiries, hot cards, replacements, and new card account opening
  • Details on rates and promotional offerings
  • General "switchboard" type transfers to other employees, departments
  • Calls transferred from the integrated voice response system
  • Completes client follow up resulting from inbound calls (i.e. account maintenance requests, records research, appropriate mailings, outbound calls to other departments, and calls back to clients).
  • Makes outbound client service and support calls.
  • Initiates and actively participates in client conversations to determine and appropriately address client needs.
  • Actively seeks financial products and services referrals. Maintains current and detailed knowledge of all bank products and services, as well as a working knowledge of non-bank services, such as brokerage and insurance, in order to effectively promote and refer these products.
  • Participates in several departmental sales contests per year in support of sales referral goals.
  • Maintains a sense of urgency when handling phone inquiries, client follow up, and other daily activities, focusing on providing clients with the most effective and timely service possible. Ensures that the established Quality Service Goals are personally achieved on a consistent basis.
  • Completes all self-education assignments in a timely manner (i.e. online compliance training, supervisor-assigned readings / exercises).
  • Productively utilizes non-phone time to review e-mail, read Insite articles, review procedural updates, and access any Insite resources available to enhance job knowledge.

Bona Fide Occupational Qualifications

  • High school diploma or equivalent is required.
  • Exceptional customer services skills and excellent interpersonal and communication skills, and a professional manner are required.
  • Proficient computer skills and ability to learn company utilized systems is required.
  • Ability to work day, evening, and weekend hours, with possible shift changes, is required.
  • Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    serp_jobs.job_alerts.create_a_job

    Engagement Specialist • Powell, OH, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Mental Health Therapist - Outpatient - (LISW, LPCC, IMFT)

    Mental Health Therapist - Outpatient - (LISW, LPCC, IMFT)

    LifeStance HealthIrwin, OH, US
    serp_jobs.job_card.full_time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Men's Shelter Engagement Specialist

    Men's Shelter Engagement Specialist

    Lutheran Social Services of Central OhioColumbus, OH, USA
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Engagement Specialist - $20 / hr.Part Time Evenings - Every Saturday and Sunday from 3pm - 11.Creating a better world by serving people in need. Lutheran Social Services of Central Ohio.Faith Mission ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Intervention Specialist - Gerson School

    Intervention Specialist - Gerson School

    Applewood CentersUnionville Center, OH, US
    serp_jobs.job_card.full_time
    Applewood Centers is a private, nonprofit agency providing mental health services, social services and education to children, adolescents and families living in Cuyahoga and Lorain counties.Dedicat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech - $2,398 to $2,627 per week in Marysville, OH

    Travel CT Tech - $2,398 to $2,627 per week in Marysville, OH

    AlliedTravelCareersMARYSVILLE, OH, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with AMN Healthcare Allied to find a qualified CT Tech in MARYSVILLE, Ohio, 43040!.Job Description & Requirements. Computed Tomography Technologist - (CT Tech) .St...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Tax Associate - Onsite

    Tax Associate - Onsite

    IntuitPlain City, OH, United States
    serp_jobs.job_card.full_time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Engagement Specialist

    Client Engagement Specialist

    Evolved Lighting & EnergyColumbus, OH, US
    serp_jobs.job_card.full_time
    Join Evolved Lighting & Energy as a Client Engagement Specialist, where you will play a pivotal role in fostering relationships and driving new business opportunities within your territory.We are s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Child Mental Health Therapist - Outpatient - (LISW, LPCC, IMFT)

    Child Mental Health Therapist - Outpatient - (LISW, LPCC, IMFT)

    LifeStance HealthMarengo, OH, US
    serp_jobs.job_card.full_time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Clinical Supervisor - Community Based Therapy- Problem Sexual Behaviors

    Clinical Supervisor - Community Based Therapy- Problem Sexual Behaviors

    Applewood CentersUnionville Center, OH, US
    serp_jobs.job_card.full_time
    Applewood Centers is a private, nonprofit agency providing mental health services, social services and education to children, adolescents and families living in Cuyahoga and Lorain counties.Dedicat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Engagement Specialist

    Engagement Specialist

    Lutheran Social Services of Central OhioLancaster, OH, USA
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Faith Mission of Fairfield County.Creating a better world by serving people in need.Lutheran Social Services of Central Ohio. Faith Mission is one of the largest homeless shelters in Columbus, Ohio....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Center Director

    Center Director

    Active DayPickerington, OH, US
    serp_jobs.job_card.full_time
    Center Director For Adults With Developmental Disabilities.Rewarding opportunity as Center Director for Adults with Developmental Disabilities. If you are driven and have a passion for making a diff...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Audit Engagement Mgr

    Audit Engagement Mgr

    American Electric PowerColumbus, OH, US
    serp_jobs.job_card.full_time
    In this role, you'll identify, evaluate, and communicate opportunities to mitigate risk, strengthen controls, and enhance customer value as a subject matter expert, managing role over multiple audi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Intervention Specialist

    Intervention Specialist

    AVID Management ResourcesColumbus, Ohio, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Avid Management Resources is dedicated to providing outstanding talent acquisition services and full-cycle recruiting.When you partner with us, you connect with a team of real people who are here t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Clinical Mental Health Counselor

    Clinical Mental Health Counselor

    Applewood CentersLondon, OH, US
    serp_jobs.job_card.full_time
    Applewood Centers is a private, nonprofit agency providing mental health services, social services and education to children, adolescents and families living in Cuyahoga and Lorain counties.Dedicat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Tax Associate - Local

    Tax Associate - Local

    IntuitOrient, OH, United States
    serp_jobs.job_card.full_time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Engagement Specialist

    Engagement Specialist

    ASM GlobalColumbus, OH, US
    serp_jobs.job_card.full_time
    Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events.Together, we combine unmatched expertise with a global reach, offering end-to-end soluti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Employee Engagement Specialist

    Employee Engagement Specialist

    ViaQuestDublin, OH, US
    serp_jobs.job_card.full_time
    Employee Engagement Coordinator.A Great Opportunity / Full Time.Through a wide range of innovative services referred to as ViaQuest's Circle of Care, our skilled, dedicated employees ensure that th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Copy of Intervention Specialist

    Copy of Intervention Specialist

    AVID Management ResourcesColumbus, Ohio, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Avid Management Resources is dedicated to providing outstanding talent acquisition services and full-cycle recruiting.When you partner with us, you connect with a team of real people who are here t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Treatment Center ManagerNewWhitehall, OH

    Treatment Center ManagerNewWhitehall, OH

    Lighthouse Behavioral Health SolutionsColumbus, OH, US
    serp_jobs.job_card.full_time
    Lighthouse Behavioral Health Solutions (LBHS) provides individual, outpatient, intensive outpatient, partial hospitalization, residential, psychiatric services, and medication assisted treatment fo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Consumer Engagement Manager - Columbus

    Consumer Engagement Manager - Columbus

    Monster BeverageColumbus, OH, US
    serp_jobs.job_card.part_time
    Consumer Engagement Manager - Columbus.Location : Columbus, OH 43220, USA.We're the risk takers, the trailblazers, the game-changers. We're not perfect and we don't pretend to be.We're raw, unfiltere...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Engagement Center Supervisor

    Engagement Center Supervisor

    Veterans StaffingPowell, OH, US
    serp_jobs.job_card.full_time
    Provides support to all Engagement Center Specialists with incoming service calls and digital interactions from customers, or potential customers, having questions regarding their current account r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day