Job Description
Job Description
Description :
Position : Call Center Representative
Classification : Exempt
Department : Call Center
Status : Full Time
SUMMARY / OBJECTIVE
The Call Center Representative is related to customer service, ensuring complete and accurate information is entered into all systems used by Ankle & Foot Centers of America, scheduling patient appointments and answering the phones. All employees are expected to exhibit professional, ethical and respectful behavior in accordance with the company’s mission, vision and values.
Call Center Representative Responsibilities :
COMPETENCIES
SUPERVISORY RESPONSIBILITY
This position does not have supervisory responsibilities.
WORK ENVIRONMENT
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly to talk and listen. This is largely a sedentary role; however, there may be times of standing. Some bending, lifting of 5 to 10 lbs and routine computer usage.
POSITION TYPE AND EXPECTED HOURS
This is a full time position. Days and hours of work are Monday through Friday 8 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
TRAVEL
Travel is required based on the company needs and as job duties demand.
PREFERRED EDUCATION AND EXPERIENCE
OTHER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Employee signature below constitutes employee’s understanding of the requirements, essential functions and duties of the position.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. All employees have a responsibility to comply with our organization's policies and procedures, code of conduct, etc. Additionally, adherence to the code of conduct, timely reporting of any issues, and completion of compliance training is a condition of employment.
Requirements :
Call Center Representative • Peachtree City, GA, US