Customer Service Representative : Issuance

Customer Service Representative : Issuance

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Indiana Department of Health's mission is to promote, protect, and improve the health and safety of all Hoosiers so that they can reach their optimal health regardless of where they live, learn, work, or play.

Role Overview

This position is overall responsible for the accurate and timely handling of large amounts of data pertaining to the Vital Records for those citizens with connections to the State of Indiana. This position involves research for problem solving and interaction with, including, but not limited to, citizens, family members, attorneys, placement agencies, government agencies, and local health departments in assuring accurate records are being issued to those qualified to receive information they are requesting from the state relative to birth / death and marriage certificates.

The salary for this position traditionally starts at $34,216.00 but may be commensurate with education or work experience.

A Day in the Life

The essential functions of this role are as follows :

• Compile information relative to the assigned program area.
• Coordinate correspondence for information requests.
• Organize and maintain current and historical files related to the program.
• Organize program reports, applications, and maintain consultative services.
• Maintain and organize program assets.
• Prepare all program related training materials.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You'll Need for Success

You must meet the following requirements to be considered for employment :

Benefits of Employment with the State of Indiana

The State of Indiana offers a comprehensive benefit package for full-time employees which includes :

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.