Workforce Management Coordinator

A company is looking for a Workforce Management Real Time Coordinator.

Key Responsibilities

Continuously monitor intraday contact volumes, staffing levels, and performance across all channels

Conduct intraday analysis to identify staffing gaps and optimization opportunities

Provide timely updates and collaborate with operational leaders to align staffing with business needs

Required Qualifications

1-3 years of Workforce Management or contact center operations experience preferred

Strong analytical skills with the ability to interpret and act on real-time data

Experience with WFM tools and contact center platforms (e.g., Genesys, Verint, Five9, or similar)

Excellent organizational and time-management skills in a fast-paced environment

Demonstrated decision-making ability under pressure