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Customer Service Representative - Sky Harbor Airport - Seasonal

Customer Service Representative - Sky Harbor Airport - Seasonal

Enterprise HoldingsPhoenix, AZ, US
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Seasonal Customer Service Representative

Enterprise Mobility has an exciting opportunity for a Seasonal Customer Service Representative at the Sky Harbor Airport in Phoenix! This position has a start date of November through either April or May in 2026.

The Seasonal Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and hands-on experience to provide administrative support and service customers.

The position is a Seasonal position (40 hours per week) - Position pays $18 / hour.

Apart from religious observation, must be available to work ONE of the following schedule :

Offering morning and evening start times

  • Friday - Monday
  • Tuesday - Saturday
  • Sunday - Thursday

The position is SEASONAL (starting November 2025 and lasting no more than 180 days)

Job location : Sky Harbor Airport Rental Car Center

Responsibilities

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform miscellaneous and backup duties job-related duties as assigned

    • Qualifications

  • Must be at least 18 years of age
  • Must have at least 1 year prior of face to face customer service experience within the last 5 years.
  • Must have a valid drivers license with no more than 2 moving violations and / or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related convictions (DWI / DUI) on driving record in the last 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must not have interviewed with Enterprise for a customer service position at Sky Harbor in the last 12 months
  • Must be willing to accept a seasonal position lasting no more than 180 days starting in November 2025. Candidates who are hired will not be eligible for any other opportunities at Enterprise Mobility for a minimum of 6 months following the end of seasonal employment.
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