Removal And Reinstallation Field Service Technician
Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
The Removal and Reinstallation (R&R) Field Service Technician plays a key role in supporting residential solar customers by safely removing, storing, and reinstalling rooftop solar systems as required for roofing, home upgrades, or system maintenance. Working as part of a crew, the R&R Technician ensures that all work is completed to company standards, local building codes, and industry best practices. This position requires technical skill, attention to detail, a commitment to safety, and a customer-first mindset.
Core Responsibilities
- Perform safe removal, transport, storage, and reinstallation of residential solar systems, including racking, modules, wiring, and balance-of-system components.
- Support troubleshooting and repair activities to ensure systems are returned to service and functioning at optimal performance after reinstallation.
- Conduct site assessments prior to removal to identify potential challenges and confirm equipment and safety requirements.
- Assessing and identifying technical issues with solar equipment, and implementing troubleshooting protocols
- Replacing faulty equipment and commission to system
- Notifying homeowners of on-site arrival and providing information on service findings and advising of the next steps to resolve
- Calling the manufacturer technical support hotline and troubleshooting on-site equipment
- Placing orders for standard parts as needed
- Initiating and referencing claim numbers to troubleshoot and push through warranty approval
- Documenting service activities and maintaining accurate records of maintenance and repairs
- Assisting in processing shipping labels for returned equipment
- Informing managers of work completion and any other necessary updates on system issues
- Stocking company work truck with necessary tools and parts that may be needed on-site
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to :
Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Support a culture of inclusion in how you work and lead.Do what's right for each other, our customers, investors and our communities.Skills
People Management, Safety Standards, Solar Energy, Solar Panels, Solar Power, Troubleshooting
Compensation
Primary Location Pay Range : $31.12 - $51.66
Education
High School Diploma / GED