Systems Analyst - Tier I(Retail / POS) - French Speaking

The work being done by this team is very project based as they have a long list of deployments / upgrades / refreshes. They can be focused on supporting all technical equipment being deployed / implementing in the restaurant locations. Projects can include updating / swapping out POS machines and OS's, supporting AV equipment for Drive-Thru's, network connected printers and scanners, supporting handheld devices(Mobile POS devices / tablets), routers / switches, general cabling(Cat5), etc...

They are looking for individuals with strong network troubleshooting in a support or field support capacity as majority of the issues that will arise with the handheld order devices will be wireless / network connectivity. Understanding of basic network hardwire and Wi-Fi connectivity issues and troubleshooting. They will be using ServiceNow as the ticketing system. Utilizing remote tools (VNC) Virtual Network connection to diagnose and troubleshoot POS endpoints. Having this experience will enable this person to ramp up quickly in supporting field techs with installations via phone for pre / post installation of new HW. Most importantly, someone that is adaptable and always curious to learn new skills.

If having Field Techs experience too, will also hit the ground running a lot faster and will be able to support Field Technicians with installation and troubleshooting HW / SW configuration triage issues, because they have done it themselves and can visualize what they're doing and asks the right questions.

REMOTE WORK : 100% remote.

• Must have designated area at home that is quiet to work and professional setting. Must have Desk and extra monitor for this position.
• We will provide laptop, docking station, power cord, and genesis phones. (Easier to work with two monitors)
• Because they have team calls via MS Teams, they want people to work professionally and not on couches, etc...

WORK SHIFT (subject to change)

Need to be flexible on schedule. Highly likely that they will be starting working 4x10's covering swing / night shifts.

• Skills

Troubleshooting, network troubleshooting, windows 7, Hardware Migration, Field technician, helpdesk troubleshooting, imaging equipment, windows 10, ServiceNow, hardware installation, software installation, network connectivity, network support, HW troubleshooting, Wi-fi troubleshooting, Helpdesk, Support Desk, POS, Registers, Retail, Tablets, Printers, Infrastructure projects, Cup Label, Payment Devices, ccna

• Top Skills Details

Troubleshooting, network troubleshooting, windows 7,Hardware Migration

• Additional Skills & Qualifications

TECHNOLOGY SUPPORTING (They will train - but hopefully they meet the top 3 skills required - to adapt much faster to role)

• Supporting all the new stores IT Equipment installations
• Eliminating Wave registers, and moving towards HP RP9, HP EliotOne 800 Point of Sales (POS) registers.
• Printers : Epson TM-L90, Epson TM-88 III-VI, Bixolon SRP-300
• EMV : (chip readers / C.C. machine)
• Scanners : (Honeywell Genesis, Honeywell 7580 Gen6, Honeywell Xenon
• Pin Entry Device (PED) : Veriphone VX820
• POS OS : Windows 10
• POS Retail SW : Oracle Simphony
• Store Production Controllers (SPC) : HW -Dell Wyse Thin Client, HPE ProLient DL20 (Gen : 9,10)
• DriveThru equipment & peripherals : Drive Thru Display Order Screen (DOS), Kanex pro, El Gato, AT-91 Diagnostics device, balun & associated power supplies.
• Digital order manager (DOM) HW : Surface Pro 4, Aava Inari 10 Tablet.
• Network HW : Cisco Routers & Switches (Meraki's)
• Ticketing System : ServiceNow
• Deployment Software : Marimba 8.0 -SW distributor. (Scan POS, track, log and identify software installs)
• VNC - Virtual Network Connection - Remote tools for POS Endpoints.
• Splunk - SQL queries
• Jira, confluence, OneNote, Microsoft Teams, SharePoint - Technical documentation. Used as reference and as a KB (How to procedures, known issues, etc..)
• Microsoft Excel - used to track store installs (document daily tasks, installs, close-outs, etc..)
• Answering phones calls for adhoc cup labeler installations and cable runs
• Supporting all that in the initial job description and validating installations (adherence to Install Playbook Guidelines)
• Pay and Benefits

The pay range for this position is $28.00 - $29.50 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully remote position.

• Application Deadline

This position is anticipated to close on Oct 17, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.