Customer Success Coordinator

Job Description

Job Description

Looking to break into the world of edtech while building skills in customer success and operations? The Customer Success Coordinator role at Kloud-12 is a chance to do just that. You’ll learn the ins and outs of onboarding, support, and CRM management — all while making a direct impact on the teachers and administrators who use our technology every day.

As a Customer Success Coordinator, your primary responsibilities will include :

Supporting schools and districts through onboarding by delivering scripted trainings, sharing follow-up resources, and tracking progress.

Responding to Tier 1 customer support requests (basic troubleshooting, FAQs, and account updates).

Maintaining accurate data in our CRM by entering new information, flagging duplicates, and keeping records organized.

Preparing and sending templated customer communications, such as onboarding reminders, renewal notices, and updates.

Managing key administrative tasks like user forms, policy renewals, and school blackout dates in coordination with CS leadership.

Monitoring customer engagement and escalating issues or non-responses to ensure smooth experiences.

Collaborating with Sales, Marketing, and Customer Success leadership to keep processes aligned and customers supported.

Qualifications

Bachelor’s degree preferred, or 2–3 years of professional experience in customer service, education , or operations

Strong written and verbal communication skills, with the ability to adapt tone for different audiences (teachers, administrators, teammates)

High attention to detail and accuracy when entering data, following processes, or documenting steps

Organizational skills to manage multiple tasks at once, from customer requests to onboarding checklists

Comfort learning new systems and software quickly, with curiosity to improve how tools are used

Proactive problem-solving : spotting issues, asking good questions, and knowing when to escalate

A collaborative, team-oriented mindset with a willingness to pitch in and support others

A positive, service-driven approach to supporting educators and colleagues

You will stand out from the pack if you email the hiring manager your resume and a brief note : gabriela@kloud-12.com

Core cultural competencies of Kloud-12.

Take 100% responsibility. Not more, not less.

Treat each other as you’d want to be treated : With respect.

Enjoy the work. If you don’t, then something needs to change.

We do not quit. We persevere.

We care about each other and show it in our actions.

When in doubt, talk it out.

About Kloud-12

Based in the Greater Metro Atlanta Area, Kloud-12 is a leading provider of video technology solutions for education. Our vision is simple – we believe that one day there will be a camera in every classroom. The effective use of video in the classroom empowers teachers and instructional coaches to reach new heights. We know that inspired teaching results in thriving students and a brighter future.

Our team is composed of educators and veteran education technology leaders. Our exclusive software and hardware solution is designed specifically for schools of all sizes, and is packed with the most in-demand features in education. Our solution is incredibly easy to use and never gets in the way of instruction and learning.

As this is an in-office position, personal transportation is needed to commute to our office located right off of I-85 N.

Travel Requirement

This role is primarily based in our Lawrenceville, GA office. Occasional travel (day trips or occasional overnights, typically within Georgia) may be required for critical customer trainings or onsite support. Travel is infrequent and planned in advance.

Company Description

Kloud-12 develops and sells proprietary 360°ree; classroom camera solutions, classroom audio systems, and the MoreVoice Unity bells, paging, and intercom system to public K-12 schools.

Company Description

Kloud-12 develops and sells proprietary 360°ree; classroom camera solutions, classroom audio systems, and the MoreVoice Unity bells, paging, and intercom system to public K-12 schools.