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Agent Performance Manager
Agent Performance ManagerToyota Insurance Management Solutions • Torrance, CA, US
Agent Performance Manager

Agent Performance Manager

Toyota Insurance Management Solutions • Torrance, CA, US
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Job Description

Job Description

Salary : $80,000-$100,000

Who are we :

Toyota Insurance is a brand name of Toyota Insurance Management Solutions USA, LLC (TIMS). We are an independent agency specializing in property and casualty insurance for Toyota vehicle owners. We offer insurance through our trusted carrier partners to provide coverage for your Toyota vehicle, home and other assets. Our mission is to improve the Toyota ownership experience by improving the insurance experience.

Why Toyota Insurance Management Solutions?

At Toyota Insurance Management Solutions, our goal is to grow talent from great to greater! Your role will include hands-on corporate experience plus our Knowledge Caf (corporate training courses). Our team of innovators are world changers looking to disrupt the insurance industry. We envision the impossible and use our intellectual equity to make it possible! Dont delay, join our team today!

Your Day in the Life of an Agent Performance Manager

  • You will use your industry expertise, analytical abilities, creativity and passion to create compelling insights into improving and sustaining the performance of Toyota Insurance Dealer Point of Sale business.
  • Provide individual Dealer agent action plans based on analysis and observed trends.
  • Coordinate ongoing training for Dealer point of sale agents.

Agent Performance Manager Job Responsibilities :

Improve and sustain Dealer Agent Performance (50%)

  • Review Dealer Agent performance, utilizing support provided by Performance Consultant to directly
  • impact Agent Sales, Retention, Customer Service Performance, and profitability through analysis, consultation and recommendations.
  • Train, guide and coach Dealer Agents and necessary Dealer Personnel for optimum performance.
  • Influence directly / indirectly agent performance to achieve KPIs.
  • Create individual dealer agent action plans with new and retention goals.
  • Coordinate and ensure compliance and health of book for agents and agency
  • Manage and Develop Performance Consultant and Toyota Insurance Agents (35%)

  • Manage and develop direct reports, including completing bi-annual performance assessments.
  • Coordinate Performance Consultant projects to deliver results and meet expectations of Performance Team (Performance Manager and Performance Consultant).
  • Develop Performance Consultant and Toyota Insurance agents to provide possible succession / promotion career pathing.
  • Report Performance, Blockers, and Administration (15%)

  • Submit monthly contact report for each Dealer agent.
  • Communicate and reinforce company policies and processes to Dealer agents.
  • Communicate functionality issues to product team and management.
  • Required Education and Experience

  • 5-10 years of relevant work experience in independent insurance agency or similar experience required
  • Active Insurance General P&C License required
  • Associate two-year college degree required; Four-year college degree (BA or BS) preferred
  • Management experience preferred
  • Automotive Dealership experience preferred
  • Required Competencies :

  • Business Acumen
  • Emotional Intelligence
  • Communication & Accountability
  • Relationship builder
  • Degree of Travel :

    50-70% (California, Arizona and Oregon)

    A company car will be provided.

    Position Type / Expected Hours of Work :

    Onsite- California (West Coast)

    Hours : 11 : 00 AM- 8 : 00PM (Flexible)

    Compensation :

    Base Salary : $80,000-$100,000 based on skills and experience

    What are the Perks?

  • Healthcare packages to support your mental, physical, and emotional well-being.
  • PTO and Paid Holidays Helping you be a world changer outside of the office.
  • 401(k) Match We are committed to team members financial health.
  • Challenge and Opportunity A tight-knit, fun environment that encourages personal and professional growth.
  • Work Environment

    This job operates in a professional office environment (i.e., onsite work arrangement). You will also experience great mentorship and knowledge sharing from seasoned professionals. You will directly manage Toyota Insurance Agents in Dealerships and be responsible for influence Dealer employed agents. Over time this may adjust based on business needs, mastery of the position by the individual, and delivery of results.

    Physical Requirements :

  • Ability to sit for extended periods (up to 6-8 hours per day)
  • Frequent use of computer keyboard and mouse with repetitive hand / wrist motions
  • Visual acuity sufficient to read documents and computer screens for extended periods
  • Ability to lift and carry materials up to 10-15 pounds occasionally (files, supplies, etc.)
  • Ability to walk intermittently on various surfaces including concrete, asphalt, gravel, and potentially uneven terrain.
  • Hearing sufficient to participate in phone calls and meetings.
  • Ability to reach, bend, and twist occasionally to access equipment.
  • About your manager

    This role will report directly to Director Partnerships and Dealer Channel. Your manager has 30+ years of Dealership and corporate automotive experience, including consulting Dealers as an OEM Representative. Relationship building, accuracy, excellent communication, emotional intelligence and a commitment to high quality work are all expected and valued with this individual. Work / Life balance is prioritized and respected.

    Other Duties :

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Work Authorization :

    Applicants must be authorized to work for any employer in the U.S. This position does not offer sponsorship or the transfer of sponsorship of employment Visa.

    Learn More :

    Visit our website Toyota Insurance : https : / / toyotainsurance.com / careers to learn more about our company culture and career opportunities.

    FLSA Job Status : Exempt Non-Exempt

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    An Equal Opportunity Employer : Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

    'EEOC is The Law' Information :

    https : / / www.eeoc.gov / sites / default / files / 2023 -06 / 22- 088_EEOC_KnowYourRights6.12ScreenRdr.pdf

    Candidates must alreadyhold work eligibility for the United States.

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