Night Auditor - Aloft

Job Description

Job Description

At Aloft Minneapolis, we're different by design! From housekeeping to bartending and everything in between, we love our Talent to have vibrant style they're not afraid to show. Whether embracing the latest in music or our culture of innovation at Aloft we promote open thinking and open expression which only helps you anticipate your guests needs. That's what makes working at Aloft different, by design. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels at our Minneapolis location in the charming and upbeat Mill District neighborhood.

This is a Sherman Associates owned Marriott franchised location.

The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. The Night Auditor is responsible for ensuring to provide the highest level of guest service and that company standards are met and maintained at all times. A Night Auditor must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to guests.

Schedule : We are currently seeking full-time availability to include both weekdays and weekends.

Pay : $17.00 - $19.50 / hour. Pay is based on several factors including prior experience.

Essential Functions

• Registers guests to the hotel, verifying reservation, address, email address and credit information
• Proficient on kiosk operations to assist when necessary
• Answers the telephone in a timely and professional manner
• Addresses guest complaints, problems and / or requests in friendly and professional manner
• Ensures that all matters are resolved or addressed with the proper department head
• Have an intimate knowledge of the hotel facilities and the local geographic area
• Accepts payment for guests' accounts at the time of registration and at checkout
• Processes all Retail transactions for the guest
• Issues luggage claims and check guest luggage when requested
• Manages nightly hotel operations

Verifies revenue from all sources is accurately balanced, follow up on any discrepancies

Minimum Requirements

Benefits : Benefits

Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes

Voluntary Accident & Critical Illness

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com