Claims Representative 1

Customer Assistance : Respond to resident questions in-person with clarity and empathy.

Application Support : Guide residents through completing applications, including uploading required document and verifying accuracy according to defined processes and policies.

Customer Journey Understanding : Actively listen to residents to understand their situation and ensure their needs are addressed at each stage of the process.

Documentation Handling : Assist with scanning, uploading, and validating documents in compliance with program requirements.

Issue Resolution : Identify and escalate complex issues or exceptions to appropriate teams promptly.

Compliance & Confidentiality : Adhere to company policies, data privacy standards, and legal requirements when handling resident information.

Communication : Provide clear instructions and status updates to residents regarding next steps in the claims process.

Required Skills / Attributes :

Bilingual proficiency in Spanish, reading and writing.

Technical Skills : Ability to navigate web-based applications. MS office novice skills.

Soft Skills :

" Strong active listening and communication skills

" High level of empathy and patience

" Ability to remain calm and professional in stressful or emotional situations