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Technical Account Manager - H&B
Technical Account Manager - H&BWEX • Portland, ME, US
Technical Account Manager - H&B

Technical Account Manager - H&B

WEX • Portland, ME, US
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Overview

Employer Industry : Financial Technology Services

Why consider this job opportunity :

  • Salary up to $130,000.00
  • Opportunity for quarterly or annual bonuses based on role and performance
  • Comprehensive benefits package including health, dental, and vision insurance
  • Flexible spending accounts and health savings account options
  • Remote work flexibility, with the requirement to live within 30 miles of specific company hubs
  • Chance to build long-term relationships with strategic customers and support their success

Responsibilities

  • Serve as the main technical liaison between the employer and assigned clients
  • Provide proactive guidance and best practices to help clients achieve success
  • Manage technical escalations and coordinate with internal teams to resolve issues
  • Lead regular technical reviews and health checks with customers
  • Provide 24 / 7 / 365 on-call technical support as part of a rotational schedule

    • Qualifications

  • Bachelor's degree in Computer Science, Engineering, Information Technology, or related field
  • 3+ years of experience in technical account management, solutions engineering, or a related customer-facing technical role
  • Strong knowledge of SRE practices, process engineering, and Azure cloud environments
  • Excellent problem-solving and troubleshooting skills
  • Ability to manage multiple customer accounts and priorities

    • Preferred Qualifications

  • ITIL 4 certification
  • Experience working with CRM or ticketing tools (e.g. Jira)
  • Exceptional communication and interpersonal skills
  • Customer-focused mindset with strategic thinking abilities

    • FinancialTechnology #TechnicalAccountManagement #RemoteWork #CareerGrowth #CustomerSuccess

    "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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