AI Compliance Specialist

A company is looking for an AI Compliance Specialist to ensure the quality assurance of AI-generated call transcripts and insights.

Key Responsibilities

Review and validate AI-generated call transcripts, insights, and scorecards for accuracy and compliance

Analyze customer calls to verify AI predictions and identify areas for improvement

Collaborate with cross-functional teams to enhance AI compliance capabilities and support ongoing improvement of AI models

Required Qualifications

3+ years of experience in the financial services industry involving direct customer communication or communication compliance

Strong understanding of communication compliance standards in the financial services sector

Ability to analyze large volumes of data and extract meaningful insights

High level of accuracy in reviewing call transcripts and identifying discrepancies

Spanish language proficiency is a plus