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Bilingual Counter Sales Associate - Albuquerque

Bilingual Counter Sales Associate - Albuquerque

Johnstone SupplyAlbuquerque, NM, USA
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About Us

Johnstone Supply was most recently recognized by the Albuquerque Journal as a top workplace in the last 3 years. Founded in 1979 as a single location, the Johnstone Supply - Albuquerque Group has grown to 7 branches in the state of New Mexico & Arizona. With a proven track record of innovation and growth, Johnstone Supply is a leading HVAC / R wholesale distributor of residential and commercial equipment, parts, and supplies. We are proud to be a New Mexico small business with large corporate resources; offering best-in-class benefits, competitive pay, and a fun, fast-paced work environment. Johnstone Supply strives to provide solutions that enable success. We pride ourselves on 4 core values - Driven, Creative, Accountable, and Servant.

Why You'll Love Working Here

  • Best-in-class benefits : comprehensive health, dental, vision, 401(k), generous PTO, and more
  • Competitive pay : industry-leading wages plus performance-based incentives
  • Fun, fast-paced environment : collaborate with passionate pros, tackle fresh challenges daily, and celebrate wins together Ready to Grow with Us?

If you thrive in a dynamic setting, share our values, and want to help shape a best-in-class wholesale operation from the ground up, we'd love to hear from you. Let's build something great-together.

JOB SUMMARY :

The Counter Sales Associate will be responsible for helping our HVAC / R customers find the parts and equipment they need with prompt, friendly and professional service. A candidate for this position must possess the ability, and desire, to learn industry products and services to effectively engage customers in conversation to understand their needs and confidently offer reliable solutions. This position requires an individual that works well in a team environment to build positive relationships with repeat customers.

Key Responsibilities :

Sales Counter / Customer Service :

  • Greet and assist walk-in and call-in customers in a professional, courteous manner.
  • Generate new and repeat sales by providing accurate product and technical information.
  • Upsell and cross-sell products to maximize sales opportunities and enhance customer satisfaction.
  • Process customer transactions including orders, quotes, returns, and special requests through POS or ERP system.
  • Communicate availability, pricing, promotions, and delivery status with customers.
  • Work with contractors, technicians, and internal team members to fulfill product needs.

    • Qualifications :

  • 2+ years of prior customer service in HVAC, plumbing, or building products is preferred.
  • High school diploma or equivalent.
  • Customer Service or Phone Sales Experience is a plus.
  • Basic knowledge of computer operating system.
  • Basic knowledge of HVAC systems, parts, and tools is a plus.
  • Must be able to frequently lift over 50 lbs. and perform physically demanding tasks.
  • Excellent customer service and communication skills in both English and Spanish.
  • Team player with a strong work ethic and attention to detail.

    • Pay Range : $20+ DOE

    We have a robust benefits package including :

  • We offer a variety of options for medical coverage so you can pick the plan that works best for you!
  • Dental
  • Vision
  • 401k- after 1 year of employment, we offer a 3% non-elective contribution with immediate vesting.
  • 3 weeks paid PTO within the first year of employment!
  • Paid holidays (including half-day New Year's Eve and Christmas Eve)
  • HSA options
  • Life insurance / AD&D Insurance
  • Long-term disability insurance
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    Counter Sales Associate • Albuquerque, NM, USA