ACO Trainer - AGC (Warrenton)

Secret Unspecified Polygraph

Warrenton, VA (On-Site / Office)

Responsible for maintaining training, licensing, and qualification records for supplier staff at datacenter sites. Travels regularly to assess performance, deliver training, and resolve issues. Requires U.S. citizenship, a high school diploma or GED, excellent customer service, strong verbal communication, MS Office proficiency, and active Top-Secret Clearance with Polygraph.

Responsibilities :

• Develops methodologies for ensuring that Supplier staff are trained in Customer systems, policies, and procedures for datacenter security using Customer and Supplier-generated training.
• Maintains a sustainment training program to ensure continued service excellence and any changes to Customer or U.S. Government procedures or regulations.
• Participates in the development of new training to address adjusted service requirements.
• Maintains confidentiality, and prevention of disclosure of classified information.
• Evaluates service quality and identifies areas for remedial or additional training.
• Serves as the Account Manager in the absence of the incumbent.
• Meets regularly with Customer leadership representatives for programmatic reviews.
• Maintains comprehensive training, licensing, and qualification records for all Supplier resources providing services under this SOW.
• Regularly travels to the portfolio of Datacenter sites to assess performance and service delivery, provide training where needed, help resolve issues, etc.