Field Homeowner Adjuster (Lansing, Michigan) - Meemic

Overview

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type : Full time

Exempt / Non Exempt : Exempt / Non Exempt to be determined

Salary

Field Homeowner Adjuster (Lansing, Michigan)

What you will do

The Auto Club Group is seeking a Field Homeowner Adjuster who will work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims. Territory coverage includes Lansing, Jackson, Howell, and Flint areas.

In this position, you will have the opportunity to :

• Claim handling responsibilities : reviewing assigned claims, contacting the insured and other affected parties, setting expectations for the remainder of the claim process, and initiating documentation in the claim handling system.
• Complete complex coverage analysis.
• Ensure all possible policyholder benefits are identified.
• Create additional sub-claims if needed.
• Complete an investigation of the facts regarding the claim to determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential.
• Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.
• Evaluate the financial value of the loss.
• Approve payments for the appropriate parties accordingly.
• Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit).
• Thoroughly document and / or code the claim file and complete all claim closure and related activities in the assigned claims management system.
• Utilize strong negotiating skills.

Claim Specialists assigned to Homeowner claim unit handle claims valued over $25,000 (inside desk) and over $100,000 (field). Investigate claims requiring in-depth coverage analysis. When handling claims in the field, prepare damage estimates using claims software. Review estimates for accuracy. May monitor contractor repair status. May assist Claim Manager with file reviews and training.

Qualifications

Required Qualifications

Education :

Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience

In states where an Adjuster's license is required, eligible to acquire a State Adjuster's license within 90 days of hire and maintain as specified for appropriate states

A valid driver's license if primary responsibilities involve conducting in-person inspections or frequent in-person meetings

Experience :

Three years of experience or equivalent training in : negotiation of claim settlements; securing and evaluating evidence; preparing manual and electronic estimates; subrogation claims; resolving coverage questions; taking statements; establishing clear evaluation and resolution plans for claims

Knowledge and Skills :

Essential Insurance Act (Michigan)

Fair Trade Practices Act as it relates to claims

Subrogation procedures and processes

Intercompany arbitration

Handling simple litigation

Advance knowledge of building construction and repair techniques

Ability :

Lift up to 50 pounds

Climb ladders

Walk on roofs

Handle claims to the line Claim Handling Standards

Follow and apply ACG Claim policies, procedures and guidelines

Work within assigned ACG Claim systems including basic PC software

Perform basic claim file review and investigations

Demonstrate effective communication skills (verbal and written)

Demonstrate customer service skills by building and maintaining relationships with insureds / claimants while understanding their problems and responding to questions and concerns

Analyze and solve problems with sound decision making

Prioritize claim related functions

Process time sensitive data and information from multiple sources

Manage time, organize and plan workload and responsibilities

Safely operate a motor vehicle to visit repair facilities, homes for inspections, etc.

Research, analyze and interpret subrogation laws in various states

Travel outside of assigned territory may involve overnight stay

Work evenings or weekends

Strong negotiating skills

Preferred Qualifications

Xactware Training

Associate degree in Business Administration, Insurance or related field or equivalent experience

Completion of the Insurance Institute of America's General Insurance Program, Associate in Claims, Associate in Management or equivalent

CPCU coursework or designation

Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. Subject to change based on amendments / modifications to the ACG Flex Work policy.

With our powerful brand and the mentoring, you will find your position as a Field Homeowner Adjuster can lead to a rewarding career at our growing organization.

Compensation and Benefits

Claim Specialists will earn a competitive salary of $65,700 to $90,000 annually with annual bonus potential based on performance.

Benefits include :

401k Match

Medical

Dental

Vision

PTO

Paid Holidays

Tuition Reimbursement

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note : ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

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