Hospital Operations Administrator (HOA), Registry, Rotate

Hospital Operations Administrator

Be a part of a world-class academic healthcare system at UChicago Medicine Ingalls Memorial Hospital as a Hospital Operations Administrator in the Patient Care Services department. Here, you will provide specialized clinical consulting and administrative support across all departments for the Hospital. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

The Hospital Operations Administrator serves as the lead on-site administrative and clinical manager on the evening, night, weekend and holiday shifts. The position assures all of the Hospital departments operate efficiently during the off shifts by working closely with the administrative and management staff, physicians, nurses, patients and their families. The position requires a working knowledge of the overall operation of the Hospital, efficient Patient Throughput, Crisis Intervention, Conflict Resolution, Excellent Interpersonal Communication Skills. A high level of personal integrity and accountability are required.

Essential Job Functions

• Serves as final clinical authority in processing patient / concerns / issues / complaints on the evening, night and weekend & holiday shifts.
• Guides staff on completion of reports & distributes reports to clinical leadership as appropriate. Completes and distributes appropriate reports to the clinical director and manager of the area involved in any type of occurrence, and senior management when necessary.
• Has final management authority over all the Hospital's departments on evening, night, weekend and holidays shifts in the absence of regular department management.
• Works closely with the Emergency Dept., Bed Access, Admitting, Staffing Resource Office, individual Nursing Units, and Operating Room & Outpatient Clinics to assure patients are assigned beds & transferred appropriately. Functions as facilitator to implement & expedite bed placement. Follow-up with all departments as a means to maximize efficiency & to drive & expedite the Throughput process. Tracks the status of beds and patient waiting time in EDs. Participates in discussions when the ED is considering going on bypass.
• Attends all emergency situations in the Hospital & provides administrative assistance & support as well as providing critiques of effectiveness of emergency responses. Directs bed management meetings during assigned hours & follows up to facilitate timely throughput.
• Serves as on-site administration of the Hospital during evening, night, weekend & holiday shifts. Alerts Senior Leadership, Public Affairs & Media Relations personnel regarding Hospital News Events. Provides assistance to staff as needed.
• Directs & assists the Disaster response in accordance with Hospital policies. Acts as HICS Commander until designated person arrives.
• Takes a proactive role in the Process Improvement initiatives of the Hospital by monitoring compliance across depts. Analyzes problems & occurrences within the Hospital & takes accountability for solutions. Communicates information effectively. Acts as a positive agent for change.
• Maintains knowledge of age-specific physical & psychological needs of neonatal, pediatric, adolescent, adult, & geriatric patients.

Required Qualifications

Preferred Qualifications

Position Details

Why Join Us

We've been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment with patients and with each other. We're in this together : working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we're doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine's COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.