Dispatcher

Job Description

Job Description

Overview

AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!

Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

If so, AIDS Healthcare Foundation is the place for you!

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV / AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.

AHF’s core values are :

• Patient-Centered
• Value Employees
• Respect for Diversity
• Nimble
• Fight for What’s Right

Please review our Advocacy page for the latest news on how AHF is Fighting for What’s Right! Advocacy News.

Benefits at AHF

AHF offers comprehensive benefits to help our employees do and be their very best! These benefits are intended to enhance employee physical, financial, spiritual and professional health.

Responsibilities

Essential Duties & Responsibilities

Includes the following. Other duties may be assigned.

Answers and returns DispatchCenter calls in a timely, professional and courteous manner.

Ensures correct information is taken from the customers, including address information, pick up times, and any special requirements or details from the customer.

Informs Dispatch Manager of problematic donors.

Helps Dispatch Department meet or exceed on-time pickup goals.

Assists Dispatch Manager in planning and preplanning routes by optimally matching equipment, and accessories and drivers to meet or exceed requirements.

Assists the Dispatch Manager with coordinating all deliveries and pickups including customer donations and Out of the Closet deliveries. Dispatches all deliveries and pickups. Follows through to ensure delivery and / or pickup was completed as directed.

Maintains donation log for each driver. Logs calls relayed to each driver and address of patron.

Contacts drivers of assigned sector by radio or cell phone to relay request for service.

Maintains a strong team relationship with the Dispatch Manager, Group Store Managers, Drivers and Driver’s Assistants to ensure that customer needs are met or exceeded.

Informs the Dispatch Manager of safety issues concerning drivers and driver’s assistants.

Assists Dispatch Supervisor to arrange for truck maintenance and service.

Ensures compliance with all administrative policies and procedures, safety rules and regulations.

Maintains a safe, clean and orderly workplace.

Participation in AHF Meetings / Committees

Attends AHF Dispatch Meeting.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment. AHF will consider qualified applicants with criminal histories in a manner consistent with the requirements of the ordinance.