Consumer Banking Market Leader

Consumer Banking Market Leader

Mequon, Wisconsin

To proceed with your application, you must be at least 18 years of age.

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for managing a team comprised of Financial Center Managers and Relationship Managers. Key responsibilities include driving local strategies and tactics surrounding the client experience, deepening and growing relationships, and ensuring operational excellence at the market and financial center levels. Job expectations include working across the organization to develop business knowledge and cultivate one team partnership to collectively achieve results.

Responsibilities :

Champions organizational vision and values executing consistently to drive business results

Communicates and influences and leads through change

Manages time and priorities to create biggest impact and reduce variability

Manages risk and mitigates escalations and identifies resolutions

Manages strategic partnerships across the organization

Drives the client experience

Demonstrates professionalism, confidence, and respect in interactions with internal and external stakeholders to ultimately gain credibility and trust

In expansion markets, acquires, deepens, and maintains profitable client relationships through sales, prospecting and enhancing existing relationships

Managerial Responsibilities :

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above :

Opportunity & Inclusion Champion : Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.

Manager of Process & Data : Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making, and continuous improvement.

Enterprise Advocate & Communicator : Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities, and contributions.

Risk Manager : Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

People Manager & Coach : Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

Financial Steward : Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

Enterprise Talent Leader : Assesses talent and builds bench strength for roles across the organization.

Driver of Business Outcomes : Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications :

Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.

Collaborates effectively to get things done, building and nurturing strong relationships with key partners / clients across and outside of organizations.

Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.

Has 5+ years' of demonstrated experience with sales / bank operations and building, leading, managing and coaching a team. In lieu of this requirement, has successfully completed the Bank of America Academy-led Market Leadership Development Program.

Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.

Communicates effectively and confidently, and is comfortable engaging all clients.

Has the ability to learn and adapt to new information and technology platforms.

Applies strong critical thinking and problem-solving skills to meet clients' needs as well as escalate as needed with sense of urgency.

Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

Can attract, recruit and retain an effective sales and operations team.

Efficiently manages your time and capacity.

Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.

Can interpret performance results, find opportunities to drive success and hold others accountable to results.

Can be flexible to work weekends and / or extended hours as needed.

Travel required : Will vary depending on geography.

Is proficient in computer skills and professional programs (example : Microsoft Office).

Has the ability to pass compliance requirements.

Desired Qualifications :

Experience in financial services and knowledge of financial services industry, products and solutions.

Experience in mortgage, retail or hospitality.

Experience working in an environment with individual and team goals where goals were routinely met or exceeded.

Undergraduate college degree.

Prior management experience.

Bilingual skills.

Skills : Coaching

Customer and Client Focus

Leadership Development

Risk Management

Talent Development

Business Operations Management

Business Development

Client Management

Customer Service Management

Decision Making

Executive Presence

Sales Performance Management

Critical Thinking

Performance Management

Process Performance Management

Recruiting

Result Orientation

Minimum Education Requirement : High School Diploma / GED / Secondary School or equivalent

Shift : 1st shift (United States of America)

Hours Per Week : 40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.