Customer Supply Chain Manager (New York)

About Harrys

Harrys is a mens grooming brand that offers high quality shave, body, hair, and skin care products at an exceptional value. Launched in 2013, Harrys redefined the shaving experience and helped pioneer the earliest era of direct to consumer in the process. Since then, the brand has become the #2 shave brand globally and expanded to offer products for every step in its customers routine. Harrys is also on a mission to ensure guys have access to quality mental health care. To date, the brand has helped connect over 2 million men to quality mental health resources.

Harrys is part of Mammoth Brands, the modern CPG company behind category-leading brands Harrys, Flamingo, Lume, and Mando. Driven by a mission to Create Things People Like More, the company is creating a new modeland homefor brands, founders, and talent looking to solve unmet needs, improve peoples lives and ultimately change the status quo. Even as we grow, we take extra care to maintain the small, scrappy, entrepreneurial culture that helped to get us where we are today : a company that people like more, that better serves its customers, employees, and community. Mammoth Brands is committed to making a positive impact and donated over $20 million through our network of nonprofit partners to date.

The Harrys working model is in-office Tuesday, Wednesday, and Thursday. Our beautiful 70,000 square foot SoHo office is decked out with bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday. Cant forget the free products and the opportunity to have some meetings without Zoom!

About the team

As the CSC Manager, youll be embedded within the Retail team but sit within the broader Supply Chain organization, directly owning and driving operations across our retail and / or digital channel. Youll lead Collaborative Planning, Forecasting, and Replenishment (CPFR), manage in-stocks, on-time / in-full (OTIF) performance, and oversee store-level operations and chargeback mitigation. From shelf to supply node, youll play a key role in ensuring product availability and exceptional execution for the Harrys and Flamingo brands.

About the role

Were seeking a highly motivated and collaborative individual to join our Customer Supply Chain (CSC) team. This critical role serves as the end-to-end supply chain lead for one of our key Retail or Digital channels. Youll work cross-functionally with our Commercial, Demand Planning, Operations, and Finance teams to ensure seamless product flow to customers. This role is both operational and customer-facing; it requires fostering strong relationships with retail partners and a commitment to flawless operational execution.

Were looking for an outstanding operational leader someone who understands the nuances of retail and digital supply chains, moves quickly to solve problems, and uses data to drive prioritization and decisions. The ideal candidate is detail-oriented, analytical, and a strong communicator, capable of setting strategy and executing against it. This is a high-impact role that requires a balance of big-picture thinking and roll-up-your-sleeves execution.

What you will accomplish

Partner with the sales team, demand planning, supply planning, and external counterparts (inventory managers, etc.) to lead ongoing forecasting and replenishment needs for the business

Serve as the go-to expert on retail operations for your channel, including fulfillment, warehousing, transportation, in-store operations, display execution, retailer contract, allowance, and chargebacks.

Lead retail operations activities within the relevant channel / retailer based on standard processes and data-driven insights; measure return on investment for all retail ops activities to optimize investments.

Manage third party brokers to ensure the highest level of execution around channel needs and requirements for each customer

Develop reporting & scorecarding linked to operational success metrics and key performance indicators

Identify gaps in current operational practices and work with retail operations, channel sales directors, and external partners (HQ brokers, retail ops partners, retailer inventory and supply chain specialists) to create strategic roadmaps for progress

Lead integrated business planning (IBP) in partnership with Demand Planning to provide accurate inputs on sales and changes in the business

Support strategic planning and execution : understand our company-wide goals and KPIs and translate this into operational strategies and actions that support. When we are executing large strategic changes, you will be responsible for engaging and driving execution, ensuring risks are managed and opportunities are realized.

Own end-to-end distribution logistics for your channel, ensuring on-time fulfillment and delivery, managing sales order and inventory accuracy, and driving continuous improvement through chargeback analysis, KPI tracking (e.g., OTIF, in-stocks), and retailer supply chain insights.

Supporting our Key Retail or Digital Channels include

Conduct weekly replenishment analysis to ensure proper inventory flow between internal and external supply chains.

Regular communication with regional buying teams to ensure warehouses are kept at healthy inventory levels through promoted and non promoted time periods.

Manage all aspects of retailer forecasts (Supply Plan), including In-Stocks, Event Management, Execution of New and Discontinued items, Reducing Waste, Reporting, and Analytics

Identify opportunities for store operational process improvements and help drive implementation with our store operations partners

Build and maintain external and internal stakeholder relationships that will drive supply and demand efficiencies.

Continuous Improvement : Drive improvements in how we execute, based on the specific challenges or opportunities in your channel.

Project Management : Engage in and help create cross-functional projects and help drive them forward with relevant context and expertise from your channel.

This should describe you

3-5 years of experience in retail operations, supply chain management, retail sales, or customer supply chain roles.

Detail-oriented and highly collaborative, with strong internal and external relationship management skills

Strong understanding of key supply chain tools and resources

Attention to detail and ability to collaborate internally and externally is imperative to success in this role.

Knowledge of Supply Chain processes such as Forecasting & Replenishment, Financial planning, Store Operations, Inventory Management, Order (retailer) Management, and Distribution & Logistics

Strong project management skills including organization and communication, with an ability to self-start initiatives and lead multiple team members (including third-party partners)

Strong understanding of excel and AI tools, with ability to cut through data to generate, prioritize, and communicate key operational insights

Heres who youll work with

Reporting to our Manager of Customer Supply Chain

You will be working on our Customer Supply Chain team leads and the broader Supply Chain Org

Youll work closely with our Commercial, Demand Planning, Operations, and Finance teams

Benefits and perks

Medical, dental, and vision coverage

401k match

Equity in Mammoth Brands

Flexible time off and working hours

Wellness and L&D stipends

4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years

20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood

Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop

Free products from all of our brands

We cant quantify all of the intangible things we think youll love about working at Mammoth Brands, like the exciting challenges we tackle, the smart and humble team youll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $91,600-$114,000, but the final compensation offer will ultimately be based on the candidates location, skill level and experience.

Mammoth Brands is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

Mammoth Brands is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest / conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Mammoth Brands commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.