Office & Customer Service Administrator

Office & Customer Service Administrator

We're not your average sign shop, we're in the top 20% of all FASTSIGNS franchises with a mission to light up skylines and help brands shine. We're looking for a proactive, resourceful Office & Customer Service Administrator to be the face (and heartbeat) of our front office.

If you thrive in a fast-paced, creative environment where no two days are alike, and you're ready to make an impact from day one, we'd love to meet you.

What You'll Do

You'll be the first person customers see and hear and the one who keeps communication flowing and operations running smoothly. Key responsibilities include :

• Greet and assist walk-in customers with professionalism and warmth
• Answer and route inbound calls and inquiries to the appropriate sales team
• Qualify new leads using our process and ensure smooth hand-offs to Business Development
• Confirm installation appointments and coordinate details with clients and installers
• Enter vendor invoices into QuickBooks Online accurately and on schedule
• Handle accounts receivable : make outbound calls, send statements, and escalate overdue accounts as needed
• Assist with daily deposits, collections tracking, and reporting
• Maintain organized files (digital and physical) for jobs, vendors, and accounting records
• Manage supplies, mail, and vendor coordination
• Keep reception area and conference space organized and client-ready
• Support the Leadership Team with administrative projects
• Participate in weekly team meetings and contribute to process improvement

What We're Looking For

Compensation & Benefits

You'll Love Working Here If You...